Intercompany: Error expot invoices

[Former Member]

Dear All,

I have an error message when exporting invoices via Intercompany 7.5 SP23:

Error: Exception of type 'System.OutOfMemoryException' was thrown.

We still have an enough of memory in the intercompany server.

Please find in attachment the screenshot of the error and an extract of the technical log.

Can you help please?

Thank you very much

Best regards,

[Former Member]

Hi Mariem,

Hope you are doing well.

To better understand the issue , could you confirm :

- The version of IC ??

-The level of the support package ??

Are you using SQL Or Oracle ?

Did the same issue occur when using a Filter of period and company ?

Regards,

Soumaya

[Former Member]

Hi Soumaya,

Thank you I'm fine

The intercompany version is 7.5 Sp17 and we use SQL server.

The problem persist when using filters.

Thanks and regards,

[former_member603917]

Hello,

Have you tried the above solution Mariem?

Thanks,

Inès

[Former Member]

Hello Inés,

Thanks you for your reply.i didn't apply the proposal solution yet,we can not stop the server. I will keep you informed once I do the tests.

Best regards,

[Former Member]

Hello,

Could you please confirm if there is any value setting to modify ( concerning the max row..)?

Best regards,

[Former Member]

Hello,

We have modified the crystal reports setting and the problem persists.

Could you please confirm if it is possible to change the setting ' Maximum simultaneous reports jobs' ? to decrease this value?

Best regards,

[former_member603917]

Hello,

Can you try to modify the following settings and try to export invoices:

1. Go to Start > Programs > BusinessObjects XI 3.1 > Crystal Server Embedded 2008 > Central Configuration Manager.

2.Stop the service "Report Application Server 12", then open it's properties

3.Select the "Parameters" tab:

-Select the Database option type, and set the Max Number of Records to Unlimited.

     -Select the Server option type, and change the Minutes Before an Idle Connection is Closed setting to 300.

4. Click Apply then OK.

5.Start the service "Report Application Server 12

6.Restart your Intercompany server.

Regards,

Inès

[former_member603917]

Hi Mariem,

No screenshot is attached.

Can you attach the log again?

Regards,

Inès

[Former Member]

Hello Inés,

Excuse me, please find in attachment an extract of the technical log.

Thanks and best regards,

log1.txt.zip