on 01-19-2016 12:48 PM
Hello all,
We are facing a issue in the post tratment in CRM. When the attendant sends the participant to the post tratment, the time never ends. The attendant can receive other calls, and can send to the post tratment too and this second call can finish, but when finish the second call the first call continues to run the time and never ends.
This issue started to happen after a kernel upgrade (From 701 to 721).
Do you have any trips to see?
Best regards,
Cleiton Folster Eli
Hello Cleiton,
Can you provide more details regarding this issue? Screenshots will help for us to understand the problem.
Also, kernel upgrade? Not CRM component upgrade?
Best Regards, Corrine
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