BI Platform Support Tool Issue: No Cluster Name

[Former Member]

I have installed Business Objects 4.1 service pack 6. When I run a landscape report will all options checked, I get an error. The error is blank, however I notice there is no cluster name provided. In the Central Management Console I can see a cluster name. I also see that both of my nodes in the CCM belong to the same cluster.

I am unsure why the cluster name does not appear. As such, the only analysis I can get is Landscape Inspection and Server Comparison. I don't get all other items such as License Keys, Schedule....etc

I have license keys assigned. However this is a new installation, which means I don't have any schedules

Please advise

[joshua_kuhn]

HI Shawn.

I believe we fixed an issue in v2.0.1 caused by having 2 sia's on the same host. Can you turn on the logging and rerun it with the same options, then send me the log?  I can validate if it's the same issue.

Logs are written to the logging folder where you installed/extracted the bi support tool. You can turn on tracing from within Preferences.

Regards,

Joshua

joshua.kuhn@sapns2.com