Not able to send Notification emails

[pankaj001]

Hi Expert,

we have a requirement where notification emails need to to sent to user on Logon help(Password reset). We have configured SMTP host in UME Configuration as per the help document Configuring E-Mail Notification - Identity Management - SAP Library

But we are not getting any emails in user mailboxes.

Please provide any helpful pointers.

Regards,

Pankaj

[hemanth2]

Dear Pankaj,

Hope you are doing good.  Please can you check if the below note is helpful:

SAP Note No. 1082019-"Get Support" link (logon help) does not work.

You will first of all need to enable self-registration and self-management before this functionality can be used. Some other points to check: Have you:

1)

Set the value ume.logon.logon_help.securityquestion to PREDEFINED or TRUE.

2)

Did you assign the UME action UME.Logon_Help to a role assigned to the group anonymous users.?

3)

Please make sure that the users have the UME action:UME.Manage_My_profile and portal permissions are setup correctly. When the user clicks on the "personalize" link in the portal, he should be able to set it up. You can assign this action to some role through the useradmin, and users that belong to that role will be able to manage their profiles.

As mentioned in the sap help :

"

If you have existing users in your installation and you

enable the security question and answer, notify your

users that they should log on and maintain their

security question and answer. Without a security

question and answer, these users cannot reset their

own passwords.

"

Hope this helps.

_ _ _ _ _ _ _ _ _

Kind Regards,

Hemanth SAP Active Global Support

_ _ _ _ _ _ _ _ _

[pankaj001]

Hi Hemanth,

Thanks for your quick response. I think the above mentioned note is not applicable to our system as we are at NW7.4 SP8.

Yes, we have enabled the logon help and self registration feature in portal and we also get a link logon help on our login page. We are also getting a message "New password was assigned and sent by e-mail" after submitting for password reset but, not getting the mail in our mailbox.

Regards,

Pankaj

[LutzR]

Hi Pankaj, did you already check with your mail server admins? Your mail server might block your portal's mails. In all environments I know the portal servers needed to be whitelisted on the mail servers. Otherwise mails were silently discarded by the mail server and users experienced the symtoms you described.

Good luck,

Lutz

[pankaj001]

Hi Lutz,

Yes we have maintained host entry for portal server on email server at OS level.

Regards,

Pankaj