Unable to log-in to BI Launch Pad - Waiting for Crystal

[Former Member]

Hi BI Team,

I have been searching the SCN for an answer for the inability to login to BO XI 4.0 Launchpad without success. The customer provided a screen shot of what she sees and states that there are no other error messages. Forgive me if this has already been posted but can anyone guide me in the right direction for a resolution to this?

Side note: she did not mention TomCat and noted that she'd have to reach out to her IT Team if resetting of the server is required. Any help would be greatly appreciated.

Thank you,

Valerie Rose Cadag

Customer Care Specialist

SAP Americas, Phoenix AZ

[DellSC · Accepted solution]

Sometimes it will take a while for the login to go through - I've seen it take as long as a couple of minutes if the server is very busy or if Tomcat has recently been restarted.  So my first thought is to have her wait a bit to see if this is the issue.

If the user is using IE, have her add the BI Launchpad URL to her Trusted Sites list.

-Dell

[Former Member · Accepted solution]

Thanks, Dell. I have shared your response with the customer and hope that this helps! I appreciate your assistance!