Crystal reports keeps crashing while opening Page Setup

[Former Member]

Hi All,

My crystal reports keeps crashing whenever i go to the Page Setup of any report that I have open.

Here is the error message and I have also attached a screenshot for reference:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: crw32.exe

  Application Version: 14.1.4.1327

  Application Timestamp: 537bc968

  Fault Module Name: MFC80U.DLL

  Fault Module Version: 8.0.50727.6195

  Fault Module Timestamp: 4dcdece0

  Exception Code: c0000005

  Exception Offset: 00025a17

  OS Version: 6.1.7601.2.1.0.256.4

  Locale ID: 1033

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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I am not sure if anyone has seen this issue before, I am currently using SAP Business Objects Crystal Reports 2013 Support Pack 4, Version 14.1.4.1327

The only change that I remember that was done last is that my SAP Business Intelligence BI platform was upgraded to 4.1 Support Pack 5 from 4.0

Any advise is greatly appreciated.

Thanks,

Nimish

[abhilash_kumar · Accepted solution]

Hi Nimish,

I would first advice upgrading CR Designer to SP05 as well (It is currently at SP04).

If that doesn't help, you should remove any unused printer drivers on your machine. You should remove them one at a time.

-Abhilash

[Former Member · Accepted solution]

Hi Abhilash,

Thank you for the reply, Do you know if there is a link where I can download CR Designer SP05 from the internet?

Regards,

Nimish

[abhilash_kumar · Accepted solution]

Yes:

Service Pack & Fix Pack Downloads Portal

-Abhilash

[Former Member · Accepted solution]

Thank you, This option worked well for me!