Fields are suppress in Service Request

[former_member265307]

Hi Gurus ,

I am willing to use Requested Start ,Time Zone to, Requested End , Time Zone From, First Response By, Time Zone to . But all these fields are coming suppress although I check field properties and these all are as Show ..Please guide how I can resolve this problem ?

Thanks

[bruce_li]

Hi

I thinkthe relevant field is as like following ，right？

view: SRQM_INCIDENT_H/IncidentHeaderEF

Context node:BTDATECUSTBEG

attribute：

STRUCT.TIMEZONE_TO

Did you set up your Service and response profile in T-

code:CRMD_SERV_SLA？

Please also check customzing under spro-> crm->

transactions-

> Settings for Service Requests

->

Settings for Management of Processing Times

Did you set up your date profile in t-code: spro-> crm->basic funcitons-

>date management

->

define date profile?

Did you assign the relevant date, Service and response profile to your service request transaction type?

Best Regards， Bruce

[former_member265307]

Dear Bruce Li,

Thanks for reply

Nope I did not do all the configurations stated by you. As I am new to SAP CRM therefore don't know much about this process. 

Can you share any configuration guide related to that ? Looking for your cooperation

Thanks.

[former_member265307]

Dear Bruce Li,

Can you share any configuration guide related to this scenario .

Thanks