Inbound Email Content does not appear in EMAIL Workcentre?

[Former Member]

Hi

I send an email in to the Interaction centre. It gets to the Inbox then when I try to view the email I see the subject and who it

was from but no Message Pane?

Also if I try to reply there is no message area where I can write a reply.- very strange - am using CRM7 EHP3. My email profile is set to html enabled.

Regards

PM

BP-CRM

713V5

0000

-

SAP BP FOR CRM 7.0 EHP3

[Sigrid]

Hi PM,

Which editor do you want to use?

If you want to use the old editor (BTF), check if service bsp_crm_btfbse is active, if you use the new editor (rich text editor), ensure that service BSP_CRM_RTEMCE is active.

Best Regards,
Sigrid