Error during DMS attachment download in SAP Work Manager 6.2

[Former Member]

Hi Experts,

I am trying to enable DMS attachments in SAP Work Manager 6.2 where i am getting the below error,

I am able to receive the Document Link in Work Manager, but getting the error during document push from Work Manager.

DocumentPushRequestSteplet - 02/11/2016 08:29:03 +\CLASS=/SYCLO/CL_CORE_SUBQUEUE_MGR - /SYCLO/CX_CORE_SUBREQ_QUEUE:Invalid Subscriber USER_GUID SWM62_DMS_DOCUMENT_PUSH

02/11/2016 08:29:03  - /SYCLO/CX_CORE_SUBQUEUE_MGR:Error assigning agent for id

Server error - please contact your administrator (13)

Logging user out

Can you please let me know your suggestions to solve this error.

Thanks & Regards,

Nikhilaash BS

[Former Member]

Hi,

The above error got resolved after maintaining the Number Ranges in the Objects /syclo/c_1 and /syclo/c_2

The push queue entry still shows the status NEW, and the document is not downloaded in the application.

When i execute the DMS Push RFC, i am getting the message "No Push Data found".

Can you please suggest the steps required to solve this issue.

Thanks and Regards,

Nikhilaash

[agentry_src]

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Thanks, Mike (Moderator)

SAP Technology RIG

[mark_pe]

Nikhilaash,

Hi. Most of our checklist for attach document is under:

Please double check the checklist above for any attach document issue.

On top of this for other people who may not know on how your did the /SYCLO/C_1 fix, please read SAP KBA # http://service.sap.com/sap/support/notes/16527199 for reference. 

Best Regards,

Mark Pe

SAP Platinum Support Engineer

[JanarthananE]

any suggestions on above issue..? Your views on this error maybe helpful..

Regards,

Jana