Trex Error 14961

[andrew_rough]

I have an error on one document on my DMS system and find no reference to this error.

I am able to access/open the file and can manually set the categories but if a new version is loaded, then I get this error again.

Any help will be appreciated.

TREX Version 7.10.40

[andrew_rough · Accepted solution]

Seems we found the issue.

There was an error in the PDF document with resulted in the index not being able to complete the scan of the document.

[former_member217429 · Accepted solution]

Hi Andrew, although you identified the reason of the issue as an error in the PDF document I would like to ask you to update the TREX to the newest REV 67.The currently installed REV 40 has a very old version of the filters software , that used for extraction of the HTML content from originals (PDFs , Office documents e.t.c.) . The same error 14961 was observed several times due to a bug in the filters . Best regards, Mikhail