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Status profile error in Idoc

Former Member
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Our idocs are affected because of this status profile error, seen a lot of other SCN threads but no proper solution provided. This is an order creation incoming idoc for CRM system.

Please suggest on this to eliminate this error.

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Answers (1)

Answers (1)

spencer_liang
Active Contributor
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The reason for this behavior is the active initial user status in the item of the transaction. When the item category is changed, the system can only change (or delete) the status profile if there is no user status set for this item. If there is already a status set for an item (Say, E0001 'Open' is active), so a change of the user status profile is impossible. If you need to change the item type, then you have to make sure that there is no active user status in the item.

What is your idoc trying to do? update an order?

You need to check if the item categories are using crmord_i as their status profile. Mostly like not.

Spencer

Former Member
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Hi Spancer,

The idoc is to create an order in system.

Status Profile CRMORD_I is assigned to Item Category ZMAN , still the error is showing up in idoc.

spencer_liang
Active Contributor
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1, you may refer this note to understand the logic.

1552140 - SYSFAIL in inbound queue in CRM after change of item category in ERP.

2, sorry, dunt  know. need to investigate further.

if you could debug yourself, set breakpoint in crm_order_maintain and message CRM_ORDERADM_I 503

3, if you could not find a clue, raise an incident if possible.

Spencer