Assigning Multi Level Category Schema to Investigative Case Management

[Former Member]

Hi,

I have a requirement for assigning category schema for Investigative case management and as part of this i did the following:

Cross checked under Define Application Areas for Categorization

Defining of the Category schema in webui and assigned the case type under the Application area and its in Active Status

Assigned the Functional Profile for "Categories" in the Business Role.

After doing these also I am not able to view the Category Schema in ICM, Please can anyone suggest what am I missing.

Need inputs whether Can I use Multi Level Category Schema for ICM object as out of box solution or do I need to do some enhancements.

Best Regards,

Sunny

[former_member222142]

Hello Sunny,

I'm not a expert in ICM, but consider the SAP Note "1969705 - Deviations of Investigative Case from Standard CRM Case", there are mentioned some limitations. I'm not sure if these affects the Multi Level categorization as well.

Best Regards

Gerhard

[Former Member]

Hi Gerhard,

Really appreciate your inputs.

Just sent a mail to the product Owner and waiting for the feedback.

Best Regards,

Sunny

[Former Member]

Hi,

Please can anyone help with some inputs.

Best Regards,
Sunny