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Auto Creation of Service Order from Sales Order after GI

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Hi,

I have a requirement of auto creation of Installation Service Order from Sales Order (ECC) after Goods Issue.

And to auto assign warranties to the Installed Base in SAP CRM from ECC.

Kindly share inputs/documents.

Thanks

Accepted Solutions (1)

Accepted Solutions (1)

Webster_Cui
Advisor
Advisor
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Hello Mohammed,

If you are trying to enable the replication ONLY after goods issue you may need some help from ECC consultant. I am not an expert on ECC so cannot help you more on this topic.

From CRM, you can add some filter to control the download from ECC to CRM.

Regards,

Webster

Answers (1)

Answers (1)

former_member196521
Active Participant
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Hello Mohammed,

With regards to your first query of auto creation of Installation of Service Order from Sales Order

1) You need to replicate the sales orders from SAP ECC to SAP CRM and from the sales order you need to maintain a copy control set up and create your service orders. I the same needs to be created automatically you need to take help of a CRM Technical consultant. You can check on Actions in SAP CRM use the method call copy document

2) With regards to assigning warranties to installed base you need to use the BADI. Check the below links

Kind Regards

Atul

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Hi Atul,

Thanks for the inputs.

But I am looking for a SAP standard practice, where the Service Order (Installation) is auto created by using a BAPI/BADI from a Sales Order.

For Warranty, post PGI the system auto create in SAP CRM System.

Regards,

Shakeel