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Wrong item getting selected while creating a note - Collections managment

Former Member
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I am seeing some strange behavior in Collections management while working with Notes functionality (EHP 5.0).

In the Process receivables, when I select an invoice and click on Create note button, the document number for which the note is being created is totally a different one, although it is for the same customer.

Also, when I am trying to display the existing notes for a selected invoice, I get a message saying that "There are no notes for the selected invoices", when more than one note is present for it. Please see the screenshot below. As you can see, there are no 2 notes for the invoice I selected but I still get the error message.

Has anyone experienced such behavior ?

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Answers (1)

Answers (1)

sanju_ms
Active Contributor
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hello krishan,

kindly check the line item are partially cleared ?

Regards,

Sanju M S