Issue with person responsible determination

[former_member187322]

Hello Experts,

i am facing issue with dispute management ,

After creating the dispute first it will be in status 10 then the processor will change the status to 30 (Assigned) during this change the system will automatically determine the next person responsible and update automatically in person resposible field.

This is not happening here ,i am facing problem here is the person who processed the case will be responsible person for next level,which is not standard behaviour .

Please help me to find out where i need to make settings change to rectify this issue.

Thanks

[Former Member]

This sounds like a bespoke workflow that you have built -

I would suggest you de-bug the process to identify the issue