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SAP CRM ERMS Escalation

Former Member
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Hi

I have set up the email escalation and at the moment an email is sent to a managers address. i.e. tim@company.com and is configured as below.

I would like to send the mail to an ORG UNIT and not to a dedicated address.

Thanks

PM

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Answers (1)

Answers (1)

Former Member
0 Kudos

Hi,

SAP standard is to use e-mail address of the Service manager.

Could you clarify on the need to route it to an org unit?

Alternatively, you may use the distribution list(with multiple e-mail ids) of the specific team in  the same field where service manager e-mail is maintained.

Hope it helps.

Thanks,

Sridhar