on 04-26-2016 10:26 AM
Hi
I have set up the email escalation and at the moment an email is sent to a managers address. i.e. tim@company.com and is configured as below.
I would like to send the mail to an ORG UNIT and not to a dedicated address.
Thanks
PM
Hi,
SAP standard is to use e-mail address of the Service manager.
Could you clarify on the need to route it to an org unit?
Alternatively, you may use the distribution list(with multiple e-mail ids) of the specific team in the same field where service manager e-mail is maintained.
Hope it helps.
Thanks,
Sridhar
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