500 SAP internal server error- Not able to book training course for reportees

[Former Member]

Issue with About My Team (MSS).

User raised a following complaint:

Trying to book a training course for my maintainers.

When trying to book a training course on behalf of my maintainers in the 'About my team' tab in prospect I receive an error message '500 SAP internal serve error'.

Steps to replicate error: About My Team> Click menu button beside team member> About Me(on behalf of)> Book training course.

Please guide me in resolving the issue. The issue is user specific.

[former_member198833]

Hi Pryia,

Normally user-specific issues are related to personalizations made by that user.

Personalizations are modifications made at runtime and when they do not work correctly they should be deleted.

Please read the following Knowledge Base Article in order to delete the personalizations made by the affected user:

2198046 - How to resolve user-specific issues in Webdynpro ABAP

Regards,

Felipe