Startup Agent sapstartsrv timing out

[former_member790212]

Hi All,

We are not able to bring up Netweaver app server after we mounted the installation on our new server. Can you help me here in identifying the root cause ?

Here is the output we got when we troubleshoot

sapeis-dev-01:nsdadm 79> /usr/sap/NSD/SCS01/exe/sapcontrol -nr 01 -function WaitforServiceStarted 120 10

FAIL: Timeout

sapeis-dev-01:nsdadm 80> /usr/sap/NSD/SCS01/exe/sapcontrol -nr 01 -debug -function Start

[Thr 140516277884704] Wed Apr 27 19:46:24 2016

[Thr 140516277884704] NiIInit: allocated nitab (2048 at 7fcc7c951010)

[Thr 140516277884704] NiIHSBufInit: initialize hostname buffer (IPv4)

[Thr 140516277884704] NiHLInit: alloc host buf (100 entries)

[Thr 140516277884704] NiSrvLInit: alloc serv bufs (100 entries)

[Thr 140516277884704] ***LOG Q0I=> NiPGetServByName: 'sapctrl01' not found: getaddrinfo [/bas/742_REL/src/base/ni/niuxi.c 1814]

[Thr 140516277884704] NiSrvLGetServNo: service name 'sapctrl01' not found by operating system

[Thr 140516277884704] NiInit3: NI already initializes (init=1;cur=2048)

[Thr 140516277884704] addrinfo of 'localhost':

[Thr 140516277884704] 0: 127.0.0.1:0 'localhost' RAW (2-2-3-0-16)

[Thr 140516277884704] 1: <unknown family 36496>:0 RAW (2-36496-3-0-16)

[Thr 140516277884704] *** ERROR => NiPGetHostByName: invalid family 36496 [niuxi.c      1943]

[Thr 140516277884704] *** ERROR => NiHLGetNodeAddr: NiPGetHostByName failed (rc=-1) [nixxhl.cpp   284]

[Thr 140516277884704] NiHLGetNodeAddr: hostname 'localhost' not found by operating system

27.04.2016 19:46:24

Start

FAIL: NIEHOST_UNKNOWN (Address family not supported by protocol), NiRawConnect failed in plugin_fopen(

[isaias_freitas · Accepted solution]

Hello Tapan,

[Thr 140516277884704] NiHLGetNodeAddr: hostname 'localhost' not found by operating system

Involve your OS team so they fix that.

Cheers!

Isaías

[former_member790212 · Accepted solution]

thank you. we fixed the entry in /etc/hosts

[isaias_freitas · Accepted solution]

Hello Tapan,

We are glad to hear that the issue was fixed!

Please mark this thread as "answered".

Cheers!

Isaías

[former_member185239]

Hi Tapan,

You need to mainatin the ip and localhost value in your /etc/hosts file.

127.0.0.1 localhost

With Regards

Ashutosh Chaturvedi

[cris_hansen]

Hello Tapan,

Please go through the Solution section from SAP note 1301712.

There is a special link for AIX OS.

Kind regards,

Cris

[former_member790212]

thank you. we fixed the entry in /etc/hosts