Service confirmation- Catergorization

[Former Member]

Hi All,

We have categorization block in Service confirmation. While copying the service confirmation to new confirmation it automatically copying categorization block as well. But in our system it's working in few scenarios and it's not working in few scenarios..so I would like to check how standard is doing copy.

Usually we update categorization using either CRM_ORDER_MAINTAIN or CRM_SERVICE_OS_MAINTAIN_OW.

but when i did debugging while copying in these function modules it's not populating any data into IT_SERVICE_OS so the data is not getting updated using this Function modules.

I would like to know where it's exactly updating categorization data while copying confirmation using standard code.

Does any one has any idea on this..I appreciate your time and help on this.

Thanks,

Sapcrm.

[Webster_Cui · Accepted solution]

Hello Sapcrm,

FM CRM_SUBJECT_COPY_EC does the copy from source to target.

Hope this could give some hint to find out the root cause.

Regards,

Webster

[samantak_chatterjee]

Hi Sar,

Can you also check if there are any ORDER_SAVE BadI Implementation active which is impacting the copy behavior.  Since you are only copying the Service Confirmations, COPY_CONTROL should not be the focus area and as the problem is intermittent, it looks like there might be some logic in place.

Hope this helps.

Thanks,

Samantak.

[Former Member]

Thanks all for the response..CRM_SUBJECT_COPY_EC doing the copy..