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Decision Pending queue is not updating

Former Member
0 Kudos

Hello Gurus,

We are having an issue where the user cannot view the status of their own request in GRC 10.1 Access Control.  Queue shows empty even user creates request by themselves.  Issue is Decision Pending queue is not updating.  We have two system landscape (Dev and Prd).  Dev is perfectly okay, where the Pending queue shows the status of the open request.  Appreciate your views and thoughts to resolve this issue.

We are on GRC 10.1 SP9.

Thank you,

Regards,

RD.

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Thanks Fernando and Plaban.  Workflow jobs are running well.  Issue resolved by itself without any action.  Thanks for your suggestions.

Answers (2)

Answers (2)

plaban_sahoo6
Contributor
0 Kudos

Hi,

i guess the user is logging in through his own id, i.e not using EUL. So, it hints that auth. object values, related to ' Request status' is missing. Compare the same between DEV and PRD

ask the user to login through EUL, and check the status

Regards

plaban

0 Kudos

Hi RD,

Did you check workflow processing jobs are running correctly?

Regards.