on 05-23-2016 1:12 PM
Hi everybody,
we're using BPC 10 (MS) and I'm quite often receiving complaints from users, who say that they cannot save or refresh data after some time in BPC and get a strange error message. The standard solution for that is to log off and log on again, so for me that looks like a timeout. The obvious solution would be to increase the time out limit, but I honestly have no idea how and where to do that. So has anybody got an idea on that, how to increase timeout limit? Or what other issue could cause this problem?
Thanks und regards, Philipp
Hi Philipp,
This can actually be several things so we would need more details.
1. What SP for BPC are you on?
2. What SP for EPM addin?
3. What version of Office and is it 32/64 BIT?
4. Are the users going through citrix or connecting directly from their machine?
What is the exact error message you can take a screen print and attach it please.
Thanks
April
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Hi April,
concerning your questions:
1. BPC SP 23
2. EPM Build is 9256
3. Office is 32 BIT
4. Directly from local machine
This is the screenshot from the error msg:
As it is in german, let me try a translation:
Wrong Authentication.
Details:
Server Message:
Code:
Severity: error
Description: No right: invalid credentials; please try to log on again
Protocoll ID:
-----------
Framework-Message:
The remote Server has replied with an error: (401) not authorized
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