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SAP CRM WEB UI Warning 'Complaints and returns data for product item 1000 could not be determined'

Suchita92
Participant
0 Kudos

Dear experts,

Suddenly today on adding an item in Complaint transaction, I am getting this warning .

'Complaints and returns data for item 1000 product  84330 could not be determined'

I get this warning when I enter the item on complaint transaction - in this case, product 84330 was added. However, it doesn't  matter which product I add, I get this warning.

I checked the item category customization and we have maintained Check returns Product = No check in business transaction category - Complaints on the item category. ( because Returns is not relevant in our Business Process ).

Can anyone suggest how to get rid of this warning ?

Regards

Suchita

Accepted Solutions (0)

Answers (1)

Answers (1)

Webster_Cui
Advisor
Advisor
0 Kudos

Hello Suchita,

The correct message is: Complaints and returns data for product '&1' could not be determined.

You may reproduce the issue from the beginning and set a break point at the message class and number (CRM_COMPL 005). Then check the context and call stack. You will find out why the warning is raised in your system.

Regards,

Webster