on 05-26-2016 2:10 AM
Dear experts,
Suddenly today on adding an item in Complaint transaction, I am getting this warning .
'Complaints and returns data for item 1000 product 84330 could not be determined'
I get this warning when I enter the item on complaint transaction - in this case, product 84330 was added. However, it doesn't matter which product I add, I get this warning.
I checked the item category customization and we have maintained Check returns Product = No check in business transaction category - Complaints on the item category. ( because Returns is not relevant in our Business Process ).
Can anyone suggest how to get rid of this warning ?
Regards
Suchita
Hello Suchita,
The correct message is: Complaints and returns data for product '&1' could not be determined.
You may reproduce the issue from the beginning and set a break point at the message class and number (CRM_COMPL 005). Then check the context and call stack. You will find out why the warning is raised in your system.
Regards,
Webster
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