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Unable to start the Explorer Master Service

Former Member
0 Kudos

Hi All,

When i tried to restart the Explorer Master Services from CMC on Explorer Server its coming back to "Stopped" state

I checked all the services and its working fine.

Kindly help me to solve this issue and below the error message found inside below path

D:\Program Files (x86)\SAP BusinessObjects\Explorer14.0\configuration.<ApplicationServer>.ExplorerMasterServer

!SESSION 2016-07-10 22:51:51.087 -----------------------------------------------

eclipse.buildId=unknown

java.version=1.6.0_65

java.vendor=SAP AG

BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US

Framework arguments:  -loggingPath D:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/ -connectivity_dir %CONNECTIONSERVER_DIR% -serverkind explorerMaster -connectionserver.mode.forceoca=true -fg -restart -pidfile D:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/serverpids/ExplorerMasterServer.pid -ns <Application Server>Command-line arguments:  -loggingPath D:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/ -connectivity_dir %CONNECTIONSERVER_DIR% -serverkind explorerMaster -connectionserver.mode.forceoca=true -fg -restart -pidfile D:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/serverpids/.ExplorerMasterServer.pid -ns <Application Server>

!ENTRY org.eclipse.osgi 4 0 2016-07-10 22:51:51.383

!MESSAGE The -clean (osgi.clean) option was not successful. Unable to clean the storage area: D:\Program Files (x86)\SAP BusinessObjects\Explorer14.0\configuration.ExplorerMasterServer\org.eclipse.osgi

!ENTRY org.eclipse.equinox.ds 4 0 2016-07-10 22:51:51.602

!MESSAGE FrameworkEvent ERROR

!STACK 0

org.osgi.framework.BundleException: The bundle "org.eclipse.equinox.ds_1.3.0.v20110502 [3]" could not be resolved. Reason: Missing Constraint: Import-Package: org.eclipse.equinox.internal.util.event; version="1.0.0"

  at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolverError(AbstractBundle.java:1327)

  at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolutionFailureException(AbstractBundle.java:1311)

  at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:323)

  at org.eclipse.osgi.framework.internal.core.AbstractBundle.resume(AbstractBundle.java:389)

  at org.eclipse.osgi.framework.internal.core.Framework.resumeBundle(Framework.java:1130)

  at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManager.java:559)

  at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManager.java:544)

  at org.eclipse.osgi.framework.internal.core.StartLevelManager.incFWSL(StartLevelManager.java:457)

  at org.eclipse.osgi.framework.internal.core.StartLevelManager.doSetStartLevel(StartLevelManager.java:243)

  at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManager.java:438)

  at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManager.java:1)

  at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)

  at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)

!ENTRY org.eclipse.update.configurator 4 0 2016-07-10 22:51:52.085

!MESSAGE Could not install bundle plugins/org.eclipse.equinox.launcher_1.2.0.v20110502.jar   Bundle "org.eclipse.equinox.launcher" version "1.2.0.v20110502" has already been installed from: update@plugins/org.eclipse.equinox.launcher_1.0.101.R34x_v20081125.jar

Accepted Solutions (0)

Answers (1)

Answers (1)

0 Kudos

Hi !

Hum. I think you have a little problem with jar libs for Explorer.

It seems that you have 2 versions of the same jar (here's org.eclipse.equinox.launcher.xxxx.jar)

  1. Stop ALL Explorer' servers
  2. Looks at [{installdir}\SAP BusinessObjects\Explorer14.0\plugins] and checks these libs.
  3. I advise you to change extension of the oldest jar (.jar -> .jar.old) or move it to another directory.
  4. Clean (delete) directories [{installdir}\SAP BusinessObjects\Explorer14.0\configuration.xxxxx] (cache) (NOT [{installdir}\SAP BusinessObjects\Explorer14.0\configuration])
  5. Start Explorer servers

Sorry for late