on 07-22-2016 10:35 PM
To Gurus out there,
I faced an issue after access request has been "return to" the start of the current stage.
Below is the scenario.
1. ARM created
2. ARM is at the role owner approval stage and then it escalated to alternative role approver after escalation time is met.
3. Administrator use "Return To" on the ARM within the same stage and ARM is in the queue of the Primary approver now.
4. The escalation happen again and now the alternative approver cannot approve the request.
The error is 'Path ID XXXX of MSMP instance NNNNNN (MSMP number) is not in running state'
Has anyone face such an error before? Can we return the ARM to the beginning of the current stage?
Jonathan
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Hi Jonathan,
Have you checked the MSMP Instance Runtime Monitor (GRFNMW_DBGMONITOR_WD) to debug the problem.
I would suggest you to set up an infinite delegation till 9999 between all the back approvers to the main approvers. This will avoid rerouting of the request to the main approver when the escalation is triggered as the request will be in both the approvers Inbox.
I have not tested the functionality of rerouting the request to an agent in the same stage.. Let me test and keep you updated.
Regards,
Manju
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