Login page issue with chrome browser

[former_member552170]

Dear All,

  In our landscape, user are facing issue whenever they try to load the login page of BO. Initially it shows blank page and if we refresh the page more than three times, then the page opens normally. Please find below the version details and find attached the screen shot of loading page.

Version Details:

BO 4.1 SP5

Chrome Browser: Version 51.0.2704.106 m (64-bit)

Please suggest your valuable inputs

Obinna.

[CdnConnection]

Obinna,

     Sounds like a network related issues, some things to check:

• Is the BOBJ Server located behind a FireWall?
• Do you have a browser Proxy configured properly?
• Have you tried using the IP address direct [ http://xx.xx.xx.xx:8080/BOE/BI ]
• How is the behavior when using IE:
  • Does IE have proxy settings for FireWall?
  • Do you use AD Auth for Internet?

Regards,

Ajay

[Former Member]

From what Ajay said, we've found similar issues when using 3rd party authentication.

Try to test it disabling the other authentication methods to isolate the problem.

[former_member205064]

only 64 bit browser are supported.

As per PAM:-

Only 32-bit browsers are supported, except for Safari on OS X, which is only available as a 64-bit browser. In the case of IE10, this means “Enhanced Protected Mode” (64-bit content processes) is not supported; the IE 10 application itself (the “Manager” process) is always 64-bit on 64-bit systems and this is supported.

Touch screen interactions are not supported.

10) From Chrome version 45 onwards, NPAPI is no longer supported, the Web Intelligence Java Applet cannot be launched, refer SAP Note 2196748and 2156305for details.

[former_member552170]

Hello Raunak,

  Thanks for your time. Our problem is, after we entered URL, the logon page will not open in first attempt and if we refresh more times then the logon page opens and everything is normal. So i dont think it is compatible issue, if so it should not act normal after many refresh.

Obinna

[former_member205064]

what is the behaviour in other 32 bit browser?