on 09-12-2016 8:36 PM
Hi,
My current system has custom multiple End buttons in IC toolbar. Each end creates an interaction record in CRM. Some modification needs to be done so I am looking for the code where it is created.
I can understand that the following code is responsible for creating the interaction record in method EH_ONFORWARDCALL
CREATE OBJECT ref_event_copy.
ref_event_copy->set_name( param1-value ).
ref_event_service_copy = cl_crm_ic_services=>get_event_srv_instance( ).
ref_event_service_copy->raise( ref_event_copy ).
Additionally in the method the following parameter is used to pass the value of End button pressed.
set parameter id 'ZENDBUTTON' field <value_for_end_button>.
I am not able to get where this parameter is used and interaction record is created.
Hi
You can debug at following method and badi.
method:
1.class METH CL_CRM_UIU_BT_TOOLS method SAVE
2.CL_CRM_IC_BOL_TX_HANDLER method IF_ICCMP_CUCOBT_BOL_TRANS~SAVE
3.CL_CRM_IC_IRECREASON_IMPL EH_ONSAVE
badi;
1.badi ORDER_SAVE BADi check_before_save Method
2.badi CRM_IC_IARECORD
Best Regards,
Bruce
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
User | Count |
---|---|
8 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.