Email getting truncated in SOST

[Former Member]

Dear SRMer's,

System Information : SRM4.0

As part of the business requirement, our email address in SRM need to be a max length of 100 characters. When testing by creating a shopping cart and adding an approver with a 100 character length email, in SOST, the email address is getting truncated to 40 characters and the following error message is displayed:

"Cannot process message, no route from Sender XYZ to Receipient ABC"

Here is the long text of the error message:

Cannot process message, no route from Sender XYZ to receipient ABC

Message no. XS826

Diagnosis

To continue processing, the system requires a valid route from sender XYZ to recipient ABC (type INT).

System response

The action was terminated.

Error occurred in R/3 in SAPconnect

Procedure

If this error was generated within R/3 by SAPconnect, you have the following options:

Create a route (i.e. assign a suitable address area, which covers the above address, to a node).

1. Check whether the route exists, but the node to which it is assigned is not in operation. If this is the case, change the route or put the node into operation.

2. Change the recipient address if it has been entered incorrectly.

If the error was detected outside of R/3, please read the operator's manual for your communication software or contact the manufacturer.

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Please let me know if any one encountered this problem before and has a solution for it, or do we need to open an OSS Note.

Points will be rewarded for answers.

Thanks in advance,

Bob

[Former Member · Accepted solution]

Hi

Seems to be a bug.

Note 888730 - Approval link in e-mail for offline approval is truncated

Note 615876 - 3.0-4.0: Extension of the field for the e-mail address

Note 595553 - Mail has the status 'Error', but was sent

Note 86106 - SAPconnect: Faxing from application, error XS826

Note 1031866 - RFx & Auction URL in bidder's email notification truncated

Note 851090 - General Note: Enabling E-mail for use in Job Bid Management

Note 176492 - Automatic email when an alert occurs (RZ20)

Incase this does not help, please raise a customer OSS message with SAP as well.

Regards

- Atul

[Former Member · Accepted solution]

Hi Atul,

The receipients email address is getting listed correctly. But the status message was truncationg the email address after 40 characters.

Thanks for your input.

Best regards,

Bob