CATS Transaction via the Portal - Nervous Finger - OSS 619683

[Former Member]

Hi - we are on Portals 6.0 (moving to Portals 7.0). We have a problem whereby users with 'Nervous Finger' symptom click multiple times on the CATS transaction and therefore create lock entries in table SM12. These lock entries then have to be manually unlocked or wait until timeout occurs before disappearing. We have read OSS 619683 which suggests there is no real solution for this problem. If anyone can suggest a solution which they have used at their organisation to avoid this issue it would be appreciated.

Kind Regards,

Paul Roney

[Former Member]

Hi Paul,

So I assume you are using ITS. If that;s the case, add an entry in the service file of the ITS (global.srvc)

~multisessionXXX 0

I am not sure about the spelling though. Is starts with multisession. By default it will be 1. Change it to 0.

Award points if helpful.

[Former Member]

Thanks. We are using ITS and will try it. Will let you know the outcome.

Thanks for your help.

[Former Member]

Hi I've looked up the ITS Service Parameters document and couldn't find any parameter that is prefixed with "multisession".

There is a 'multiinstanceservices' parameter in the global service file which we've set to '1'. Is this what you mean?

Cheers

[Former Member]

Exactly, that;s the one my friend.

Sorry, typo error

Sathya

[Former Member]

Also, make sure you RESTART your ITS instnace.

[Former Member]

Any luck Paul?