Error during Knowledge Management startup

[Former Member]

hi, all

when i log on ep, all the km components report the follow errors:

Error during Knowledge Management startup

Please contact your system administrator

-

---

Additional information:

com.sapportals.wcm.repository.InvalidUriException: Invalid RID: No repository manager found for prefix: /_virtualroot

at com.sapportals.wcm.repository.ResourceException.fillInStackTrace(ResourceException.java:400)

at java.lang.Throwable.<init>(Throwable.java:195)

at java.lang.Exception.<init>(Exception.java:41)

at com.sapportals.wcm.WcmException.<init>(WcmException.java:59)

at com.sapportals.wcm.util.content.ContentException.<init>(ContentException.java:38)

at com.sapportals.wcm.repository.ResourceException.<init>(ResourceException.java:163)

at com.sapportals.wcm.repository.InvalidUriException.<init>(InvalidUriException.java:48)

at com.sapportals.wcm.repository.runtime.CmAdapter.handleUnknownManager(CmAdapter.java:1691)

at com.sapportals.wcm.repository.runtime.CmAdapter.findRepositoryManager(CmAdapter.java:1677)

at com.sapportals.wcm.repository.runtime.CmAdapter.findManagerAndResource(CmAdapter.java:1366)

at com.sapportals.wcm.repository.runtime.CmAdapter.getResourceImpl(CmAdapter.java:1023)

at com.sapportals.wcm.repository.runtime.CmAdapter.getResource(CmAdapter.java:193)

at com.sapportals.wcm.portal.service.KMServiceImpl.afterInit(KMServiceImpl.java:220)

at com.sapportals.portal.prt.core.broker.PortalServiceItem.__initServiceInstanceStep2(PortalServiceItem.java:867)

at com.sapportals.portal.prt.core.broker.PortalServiceItem.startServices(PortalServiceItem.java:1081)

at com.sapportals.portal.prt.core.broker.PortalAppBroker.startLoadOnStartupServices(PortalAppBroker.java:1610)

at com.sapportals.portal.prt.core.broker.PortalAppBroker.start(PortalAppBroker.java:1565)

at com.sapportals.portal.prt.core.broker.PortalAppBroker.startNonCoreApplications(PortalAppBroker.java:1516)

at com.sapportals.portal.prt.runtime.Portal.init(Portal.java:413)

at com.sapportals.portal.prt.core.PortalCoreInitializer.coreInit(PortalCoreInitializer.java:54)

at com.sapportals.portal.prt.dispatcher.PortalInitializer.<init>(PortalInitializer.java:129)

at com.sapportals.portal.prt.dispatcher.Dispatcher$doSetupPortalInitializer.run(Dispatcher.java:161)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.dispatcher.Dispatcher.initDispatcher(Dispatcher.java:359)

at com.sapportals.portal.prt.dispatcher.Dispatcher.access$000(Dispatcher.java:42)

at com.sapportals.portal.prt.dispatcher.Dispatcher$InitRunner.run(Dispatcher.java:114)

at com.sapportals.portal.prt.dispatcher.Dispatcher.init(Dispatcher.java:392)

at com.sap.engine.services.servlets_jsp.server.runtime.context.WebComponents.addServlet(WebComponents.java:138)

at com.sap.engine.services.servlets_jsp.server.container.ApplicationThreadInitializer.loadServlets(ApplicationThreadInitializer.java:376)

at com.sap.engine.services.servlets_jsp.server.container.ApplicationThreadInitializer.run(ApplicationThreadInitializer.java:110)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

......

i want to konw how to solve this problem? thanks.

kevin

[Former Member · Accepted solution]

thanks for ur reply, Venkat.

and how i can get the latest service pack or the KM archives?

kevin

[Former Member · Accepted solution]

Hi Kevin,

Service market place has everything..

You can download it from https://service.sap.com

Check for the downloads section and there under Netweaver >

Note: You should have the service market place user id for this.

Regards,

Venkat.

[Former Member · Accepted solution]

thanks again Venkat.

with ur help, i resolved the problem, and reward points to u.

[Former Member]

Hi Kevin,

To solve this :

1. This problem is fixed by applying OSS note 895523. You will need to re-deploy the KM archives with SDM. You should not lose any content. It is still in the database.

2. If still not getting resolved, apply the latest service pack.

This should solve the problem.

Regards,

Venkat.

Reward points if useful.