10 Replies Latest reply: Jul 20, 2007 3:11 PM by Praveen Kumar Bandaru RSS

sales returns.

jyothi v
Currently Being Moderated

Hi All,


Can Any one Explain About the Sales Returns Process.




  • Re: sales returns.
    G S
    Currently Being Moderated



    Sales Returns Process,


    When an particular material is rejected & comes back.


    Sales Return Order (RE) is prepared against reference of Invoice


    Delivery document is created (VL01n)


    PGR - Post Goods Receipt is done.


    First billing block is removed from Returns Order.


    Then CR is prepared with reference to Returns order.


    Hope u understood Sales Return process in brief.




  • Re: sales returns.
    kaustubha Pandey
    Currently Being Moderated

    Inquiry-> quotation->sales order->delivery->invoice

    This is standard process

    But if the material send is faulty -

    1) Customer return the whole lot-

    In this scenerio either u raise credit memo and   give credit to customer


    Create free of charge delivery of the same qty which is there in the return order


    2. If the cost of sending back is more then customer will scrap the goods and u will either raise the credit memo to give credit to customer or create free of charge delivery order (Not relavent for billing)

  • Re: sales returns.
    Ayub Khan
    Currently Being Moderated

    Processing returns after successful goods issue posting involves a cancellation of the goods issue posting process. This method allows you to reverse goods issue by creating a returns delivery and then posting goods receipt for it.


    Process Flow



    Returns order(with or without refr.org.sales order)-->returns delivery  --> Credit memo.

    After billing the outbound delivery, proceed as follows:


    Enter a returns order (order type RE) for the customer and the material involved.

    You can create this returns order with reference to the original sales order. In this way, the document flow assigns the original order to the returns order. The original order quantities for the individual goods are proposed automatically. You can change the proposed quantities if necessary.



    Create a returns delivery for the returns order. The system proposes the delivery type. The delivery quantities in the returns delivery must correspond to the goods issue quantities in the goods issue document that was posted incorrectly.

    Post "goods issue" for the returns delivery. The system automatically recognizes the returns delivery as goods receipt and clears the original goods issue posting by carrying out the reverse posting. To post this goods receipt, proceed as if it were actually a Goods Issue Posting.


    Invoice the business transaction with a returns credit memo. The system automatically proposes the billing type. The original billing document for the goods issue document that was incorrectly posted is cleared by this credit memo.





  • Re: sales returns.
    Currently Being Moderated


    Returns with Reference to Invoice:

    In this case you can always create returns with reference to invoice & capture the price, same as original Invoice Price.


    Returns without Reference to Invoice:

    In this case the options are

    1. Process the returns at current price.

    2. Process the returns at the last Invoice price.

    3. If Batch Management is active, Identify the possible price of that batch & the material sent to customer in that batch. With reference to that, Client may have to decide which price to take.


    Incase of returns without reference, it may be suited that you have a separate pricing procedure with Condition types as manual condition.<a href="http://help.sap.com/bp_bblibrary/500/HTML/G93_SalesReturns_EN_US.htm">refer link</a>

  • Re: sales returns.
    sriram kiran
    Currently Being Moderated


    buisness case:

    the customer after purchasing the goods ,finds any  defects in the products he returns the goods to the buisness, which is a regulasr phenomenon and is captured in SAP as return process.(customer complaints)



    return process:

    sales document type: RE

    item category :REN.

    return delivery doc:LR. (here  we do post goods receipt  accep[ting the returned goods)

    delivery process not relevant for picking.

    invoice: credit for returns  RE.(here we give the crediit for the goods returned.

    its an order related billing .


    reward points


  • Re: sales returns.
    murali reddy
    Currently Being Moderated

    hi vas,


    when a customer returns the damaged goods to business,business has to receive the damaged goods into separate storage location(SL2) from there rectified goods are transfered to main storage location

    In the transaction code MB1B movement type=453-sl1 un-rectified goods are transfered to scrap storage location(SL3)


    Configuration settings:


    maintain 3 storage locations SL1,SL2,SL3

    CREATE  material under storage location SL1 and extend to SL2,SL3

    go to transaction code MB1C and intalise the stock in SL1


    GO TO va01 and raise a sales order and do delivery and pgi , billing


    then go to transaction code VA01 and use the sales document type RE and follow the same procedure.


    only difference will be that in VA01  of sales document type OR we will do PGI and in the sales document type RE we will do PGR


    pls reward points if the answer is helpful




  • Re: sales returns.
    konda reddy
    Currently Being Moderated

    A return is a sales document used in complaints processing for when a customer sends goods back.


    You enter a return in the system if the customer returns damaged goods, or goods that had been delivered for sale on approval.

    The return causes the system to:

    Register the receipt of goods using a returns delivery, and post the goods to stock (for example, blocked stock).

    Create a credit memo, once you have checked the goods and approved the complaint.


    When you create a return based on a complaint, you:


    Post the goods to your warehouse for checking

    And then, implement one of the following activities:

    Approve the complaint and create a credit memo

    Approve the complaint, and implement a free of charge subsequent delivery based on the return

    Reject the complaint

    Process Flow

    You create a sales document with the order type for returns. You can create the return in one of the following ways:

    – Without reference to an order

    – With reference to an existing order

    Here you enter which order the complaint refers to.

    – With reference to an invoice


    Here you enter which invoice the complaint refers to.


    You can block the return in Customizing, so it is not invoiced. Go to Sales ® Sales Documents ® Sales document header ® Define sales document type in the billing block field in the billing section.


    If the returned goods are sent to your warehouse, create a delivery (returns delivery) with reference to the return. The goods issue posted for the returns delivery matches the goods receipt to your own stock.

    After you have checked the goods, you can implement one of the following activities for the complaint:

    Approve it by deleting the block

    reject it by entering a reason for rejection.

    You should bear in mind the following:


    The quantity for which the customer should receive credit.

    The order quantity rather than the delivered quantity is used as the basis for the credit memo. If the customer returns only some of the goods and disposes of the remaining goods himself, you can still create a credit memo for the full amount. On the other hand, you can create a partial credit memo for certain items even if the customer returns the entire quantity. To do this, the quantity to be ordered in the return has to be reduced to the quantity to be credited.


    Whether the customer should receive a replacement.

    If the customer is to receive replacement goods, do not create a credit memo. You can enter a reason for rejection for the appropriate items in the return. You then create a free of charge subsequent delivery with reference to the return in order to send the replacement goods to the customer. For more detailed information on the free of charge subsequent delivery



    A return is another type of sales document like a standard order. For more information on sales documents, see Working With Sales Documents




    The return triggers the following functions:


    Delivery (returns delivery)

    Billing (for creating a credit memo)


  • Re: sales returns.
    Allabaqsh Patil
    Currently Being Moderated



    sales returns is a process in which the customer returns the material supplied to <b>him may be because of poor quality, functionality not proper,etc. We configure the process in SAP in the following way:


    The return sales order - order type is RE in SAP. The item category for this item is REN. In VOV8 copy RE and maintain yous with name changed. save it.


    The return sales order is always created in reference to an original invoice. Why because for a sales order containing 5 items of different quantities the deliveries may have been different and accordingly the invoice also may have been different. So actually the invoice may contain only one item amongst the 5 items. If this item is rejected the original invoice is taken into consideration for reference.


    Create return sales order - VA01 enter the sales area and click on create with reference. go to invoice tab select the original invoice and copy it. Check the quantity and create the sales order. save it.


    go to VL01N - create returns delivery, do the PGR9post goods receipt). Save it.


    fo to VF01 - create credit memo. save it.


    Normal process flow


    RE - LR - RE.


    Hope this will solve your problem. Reward points if solution found useful.




    Allabaqsh. G. Patil

  • Re: sales returns.
    Venkatesh Mani
    Currently Being Moderated

    hi v.s.vas,


    Sales Returns




    The Sales Returns is used to manage full products that the customer has returned due to complaints. The merchandise was rejected exclusively due to defective quality, not because of incorrect deliveries. The path that the returned merchandise takes often has to be tracked in detail

    – for example, returned beer first has to be sent to a lab (e.g. in a brewery) for inspection. Once the analysis of the returned merchandise is complete, the vendor or manufacturer determines.


    The status of the merchandise and whether it can be reused.

    Whether the customer will be credited for the merchandise and, if so, in what amount

    In practice, time delays occur between entry of the returns in the system, analysis, and settlement. The SAP component Sales Returns gives you an overview of your physical warehouse stocks and the corresponding postings at any time.




    The SAP Sales Returns covers the following functions:


    You can enter sales returns with or without a reference to a previous sales (return) document. You can use the driver’s return delivery note, for example, as a template.

    The system provides the order items from the sales returns document as a template for entering the results of the analysis. You can therefore immediately see which materials are pending for analysis and in which amounts.

    You can link the results of the analyses with the entered order items from the sales returns document – individually or jointly, in full or partial quantities – and settle them immediately in the system.

    You can create an empties credit memo immediately, without having to wait for the results of the analysis. The system generates a credit memo for the customer for the deposit value of the empties as soon as the allegedly defective merchandise is returned. Because the empties do not usually have any defects, you can credit the customer with the deposit value of the allegedly defective merchandise in advance.

    The system checks whether your entries for the analysis items are permissible.

    The system generates logs and updates the document flows that reflect the current status of sales returns processing.

    The system generates the appropriate credit memos (SAP SD documents) and documents for warehouse stock postings (SAP MM documents) based on the results of the analysis. The system can create the documents immediately or later in background processing. If problems occur during background processing, you are notified via express mail.


    dont forget to give points


    with regards,

    venkatesh mani

  • Re: sales returns.
    Praveen Kumar Bandaru
    Currently Being Moderated


    I want to know the complete sales return process.would you anybody explain the process?otherwise can u send a mail to my mail id  pravinsapsd@gmail.com