Outlook to SAP CRM Outllook sync using Groupware Connector

[Former Member]

Hello everybody,

I'm getting this error when I try to sync Outlook contacts with SAP CRM. This contact has this SAP CRM category: CRM_BP Natural Person.

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BEGIN----

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<?xml version="1.0" encoding="UTF-8"?>

<!-- MS Exchange connector 2.1.052.000 (arbuesap05 10.202.2.166 at [22/Aug/2005:18:04:13 -0300]) -->

<gw:message type="response" id="dummy" xmlns:gw="http://schema.sap.com/groupware" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="gw:vCardType">

<vCard version="3.0" xmlns="http://schema.sap.com/groupware/vCard/3.0" xmlns:gw="http://schema.sap.com/groupware" method="update" gw:source="pgomez@testdomain.com" gw:bdoc-id="4DCCAB4BB310C94C808C8D5423A39960" gw:bdoc-type="">

<gw:error type="E" code="0">

<gw:num-attempts>1</gw:num-attempts>

<gw:err-text>[ERR:3003] CMW_PIF_Qlogon failed. qName: pgomez@testdomain.com_out, sitetype: GWA_02, mode: WRITE_ONLY, errcode: 101, SOAP transport error.</gw:err-text>

<gw:err-time>2005-08-22T18:04:13</gw:err-time>

<gw:err-field></gw:err-field>

<gw:site-type>GWA_01</gw:site-type>

<gw:site-id>UNKNOWN</gw:site-id>

<gw:trace><![CDATA[ August 22, 2005 06:04:12 PM ...4\Src\ProxySvc\MsxReplicaCache.cpp:61 [arbuesap05:1430] INFO: MsgHook-: pgomez@testdomain.com 38586.877894 (--) 00000000924FABA2A7D81A4F9F9B7B7E41DB29040700E6FD7D714980264385678786C901C3E500000000005B0000004C297D7287BE48A3E18C5C15E8CEC500000005160A0000

August 22, 2005 06:04:12 PM ...angeSP04\Src\Common\UserProps.cpp:357 [arbuesap05:1430] PATH: Filtering: IPM.Contact "Juan Perez" {pgomez@testdomain.com:00000000924FABA2A7D81A4F9F9B7B7E41DB29040700E6FD7D714980264385678786C901C3E500000000005B0000004C297D7287BE48A3E18C5C15E8CEC500000005160A0000}

August 22, 2005 06:04:12 PM ...angeSP04\Src\Common\UserProps.cpp:214 [arbuesap05:1430] PATH: Application 'ACT'

August 22, 2005 06:04:12 PM ...hangeSP04\Src\Common\UserProps.cpp:73 [arbuesap05:1430] PATH: class = 'PUBLIC' {Pattern Match: *}

August 22, 2005 06:04:12 PM ...hangeSP04\Src\Common\UserProps.cpp:73 [arbuesap05:1430] PATH: categories = 'CRM_BP NATURAL PERSON (CRM BUSINESS PARTNERS: NATURAL PERSON)' {Pattern Match: *}

August 22, 2005 06:04:12 PM ...angeSP04\Src\Common\UserProps.cpp:362 [arbuesap05:1430] PATH: Filtering: Message accepted.

[22/Aug/2005:18:04:13 -0300] ERROR - - - - - "[ERR:3001] SOAP Transport error. Please verify connection to Groupware adapter."

Source: Common\MiddleWare.cpp:513

CMW_PIF_QLOGON(), [0x001fdabcd] Client: HTTP Receive failed.

[22/Aug/2005:18:04:13 -0300] ERROR - - - - - "[ERR:3003] CMW_PIF_Qlogon failed. qName: pgomez@testdomain.com_out, sitetype: GWA_02, mode: WRITE_ONLY, errcode: 101, SOAP transport error."

Source: Common\MiddleWare.cpp:212

August 22, 2005 06:04:13 PM ...4\Src\ProxySvc\MsxReplicaCache.cpp:61 [arbuesap05:1430] INFO: MsgHook-: pgomez@testdomain.com 0.000000 (--) 00000000924FABA2A7D81A4F9F9B7B7E41DB29040700E6FD7D714980264385678786C901C3E500000000005B0000004C297D7287BE48A3E18C5C15E8CEC500000005160A0000

]]></gw:trace>

<gw:source format="b64bin"></gw:source>

</gw:error>

</vCard>

</gw:message>

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Our scenario is:

SAP CRM 4.0

MapBox SP09

Groupware Connector 2.1 SP09

SAP JE22 620

Best regards,

Pablo

[gregorw]

Hi Pablo,

have read in your reply to my Weblog that the Sync from CRM to Groupware is working. Does the problem only arrise when you create a new contact or also when you change an existing one?

Regards

Gregor

[Former Member]

Hi Gregor,

This is happening when I create a new one or when I edit an existing. But it works if I create the contact directly in the CRM Public Folder set in Groupware Configuration. Also I saw in the Groupware administration that those changes or additions creates an entry in the locks section into Groupware, so I have to unlock them with errors, and in the lock explanation appears the same error: CMW_PIF_Qlogon failed that belongs to SOAP Transport error. Please verify connection to Groupware adapter, how can I trobleshoot Groupware to see if the error comes from there??? I can´t undestand because if I add an appointment items into Calendar with the CRM specify category, this item go to SAP without problems and also If the contact is added in the public folder as I told you.

Regards,

Pablo

[gregorw]

Hello Pablo,

as I understand your second sentence "But it works if I create the contact directly in the CRM Public Folder set in Groupware Configuration." it is not working when you create a new Contact in the Private Contact Folder of a User. Correct?

Regards

Gregor

[Former Member]

Hi Gregor,

Yes, this is the problem I have.

THANKS!!

Pablo

[gregorw]

Hello Pablo,

I will try to investigate that problem in our system. But I can't promise anything. Please open also an OSS message.

Regards

Gregor

[Former Member]

Thanks Gregor,

I opened an OSS message, so If I have an answer I´ll post it.

Regards,

Pablo

[Former Member]

Dear Gregor,

I opened a OSS in SAP and they told me that:

It is not possible to change or create contacts in private folder.

Only in public folder you can change the contact information.

What can you abot this???

Regards and Vielen Dank!!

Pablo

[gregorw]

Hello Pablo,

that's also new for me. But if you got this from OSS it should be correct. You can ask if it is planed to get this functionality in further releases and how to get rid of the error messages.

Regards

Gregor

[Former Member]

Hello Pablo,

We are planning Outlook Integration with groupware for emails, contacts, calender and tasks.

I was wondering if i can get feedback from you. Pls respond.

1. Is bi-directional synchornization exists with outlook and CRM for emails.

2. How are outlook contacts (public and personal) maintained in CRM. Does CRM allow user personal contacts.

3. Can we import folder structure from outlook inbox to CRM.

Is it possible for me to get a look at your log.

Regards,

Peter

[gregorw]

Hi Peter,

you should open a new topic with this questions. So you can give points and it get's better structured. But see also my answer on my Weblog.

Regards

Gregor