Normally in any interview, The interview person will ask the following questions.
What is the size of the team? FICO team and Entire Team
What is the tool that is used for recording FICO Support tickets?
What are the critical issues you have faced in support?
Refer to http://www.sap-img.com/. and you will find a heading
SAP Tickets - What Is That?
Please let me know if you need further information
Assign points if useful.
1. To set Validation to make a checking while posting a document
2. To set substituions
3. To perform year end activities
4. To configure new house banks
5. To create new programs etc etc
If you closely watch SDN question, then you don't have to go here and there for tickets. Many questions raised here are realy production issues