This discussion is locked
2 Replies Latest reply: Apr 21, 2008 8:31 AM by Sunoj Joseph RSS

FICO support tickets

Manish Patel
Currently Being Moderated

Hi Gurus,


I am having interview for support in FICO module. Please some one send me the some support tickets with solutions and how support works i mean how you get ticket and how to solve it?




Please it is urgent. 







  • Re: FICO support tickets
    Sridhar Muthekepalli
    Currently Being Moderated

    Dear Manish:


    Normally in any interview, The interview person will ask the following questions.


    What is the size of the team? FICO team and Entire Team

    What is the tool that is used for recording FICO Support tickets?

    What are the critical issues you have faced in support?


    Refer to and you will find a heading

    SAP Tickets - What Is That?


    Please let me know if you need further information


    Assign points if useful.




    • Re: FICO support tickets
      Sunoj Joseph
      Currently Being Moderated




      1. To set Validation to make a checking while posting a document

      2. To set substituions

      3. To perform year end activities

      4. To configure new house banks

      5. To create new programs etc etc


      If you closely watch SDN question, then you don't have to go here and there for tickets. Many questions raised here are realy production issues