My client wants to send the quotation to the customer.
In CMR under general data screen in ADDRESS tab in the field E-Mail i have given the customer EMail ID.
So, while giving output I have selected External send in the Medium,But still the customer unable to receive the Mail.
Please kindly give me the solution.
points will be rewarded for the solution.....
Create condition records in Tcode VV11. Select the relevant condition type (AN00) and the condition table and then crete the condition records. in the column - Despatch Time - select the value 4 (Send Immediately when saving the application).
Now try to create the quotation and save it.
Check in the output log, if the output was processed successfully. If not, check the log.
If processed successfully and yet the output has not been sent out, check the log via SCOT if the document is in error for some reason.
This should be the approach for analysis.