FBRA customer invoice

[Former Member]

Hi I cleared customer invoice for 100$ by a customer payment in F-28.

Then I used FBRA to reset & reverse this cleared invoice. Now this invoice is open again > but how can I track 100$ received from customer.

I

[Former Member · Accepted solution]

The very purpose of resetting cleared items (FBRA) is to detach the link between customer open item and clearing document you generated using F-28. When you reset, the original open item does become open again. How can that be tracked to a payment, when you deliberately delinked them using FBRA?

[Former Member · Accepted solution]

Then can you please tell me what happens with the 100$ which we have already received from the customer.Because we may have to create credit memo for 100$ or apply it to any other invoice for that customer.

[Former Member · Accepted solution]

I guess there is some misunderstanding about FBRA function. It comes with Reset and also Reset and Reverse. So the question is, which one did you activate? If you had chosen the Reset then the changes done was only to unmatched the cleared items whereby both the invoice and payments becomes open items again.

If you had chosen Reset and Reverse of the payment doc no. then the reset process was done and also the payment was reversed thereby the entry shd have been Dr Customer Cr Bank to reverse and also cleared the payment with the invoice being the only open items waiting to be cleared.