Aftermarket services typically offer higher profit margins than the sale of capital equipment and therefore OEMs are increasingly looking for ways to tap into this potential. However, the competition in this space is fierce, so providing superior customer service can be a huge differentiator. By integrating the latest technology into their aftermarket service processes, OEMs gain real-time insights into customer information and equipment status, enabling them to respond faster and improve service levels.
02 May 2013
In this article we will highlight how SAP has accelerated its delivery of capabilities specifically targeted to productivity enhancements on the A&D manufacturing shop floor by way of some strategic acquisitions, including former softwaremarket leaders Visiprise-HMS, Sybase and Right Hemisphere. The result of this spate of integrated innovations is a unique solution that digitally integrates engineering, manufacturing and supply chain operations while transforming the delivery of information to the shop floor. This article will also feature a whitepaper including Northrop Grumman.
05 March 2013
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