Problems while accessing data ("Unable to connect to the InfoStore")

[kumar_kesireddy]

Environment:

SAP BI Platform 4.1 SP6 Patch 4

SAP BusinessObjects Design Studio 1.6 SP 01

I have created a dashboard using Design Studio with Universe as the source and was able to run and edit for quite sometime without having any problems. All of sudden I get this message when I refresh the Dashboard. I checked to see if there are any new Universe updates but they were none.(No change in the structure of Data foundation)

Here is the image of how it appears on the application

When you refresh this is what we see in the error log

Behavior: I have around 14 components with different universes in the dashboard. Every time I refresh, few components show data and the others have this error message. It's not on particular components or sources related to them.

Resolution:

Restart the ConnectionServer in the CMC in all the environments

Reopen and refresh the application

Everything should be good

Hope this helps!

MK