on 08-22-2008 9:52 AM
Hi,
I have Serive access,please let me know process to raise OSS notes?
Thanks in advance.
Thanks,
Mohan.
Mohan,
If your company is a partner to SAP, they will be providing Username and password to access service.sap.com.
Once you login there, you need to click contact us link , it will lead to another screen where you can see customer messages button, you have an option there to report a problem.
It is a four step process, first is to identify your reported system, secondly to search for the existing notes, third is the confirmation and the fourth step is to submit your request.
First of all you need to make sure there is no SAP note existing for the issue. Becasue SAP charge its customers to issue an OSS note.
Prase
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Creation of OSS Message to SAP
Login to service.sap.com by using the link: http://service.sap.com/message
A prompt will appear asking for digital certificate authenticity.
Select ok with message
Login by providing the credentials:
Username: S000*******
Password: ******
Login by providing the credentials again:
Username:
Password:
After Logging in: select Report a product error to raise the issue
In the following page opens after selecting Report a product error:
You will find 4 options:
1. Choose system 2. Propose solution 3. Find Solution 4. Enter Message.
1. Choose system:
From Customer Dropdown list: Select your company
From Product Dropdown list: select your SAP package
From Installation Dropdown list: Select the version for e.g.(0020243307 / J&J EDWA - SAP BI 7.0 (NW04S))
Enter the "box name" in System id box & Select Search
After search was performed, you can find your system name.
Select the system for which you want to create a message:
After selecting your system name you will be prompted to propose solution screen below
2. Propose solution
In Propose solution search: Enter Appropriate search term and select enter
Select appropriate component from Component list.
If you can know the component name, select it by using search option.
If you donu2019t know select the appropriate one from the list provided and select the component.
If it is BW related then select BW-WHM Data Warehouse Management from BW u2013 SAP Business information ware house
After selecting Enter - you will be prompted to find solution screen:
3. Find Solution
In Find Solution: You can use any of the search terms or SAP Notes helpful for you from the list of search terms and SAP Notes displayed and find the solution.
If no solution found .you can create a message to SAP
4. Enter Message: Select Create message
Enter Appropriate Short text and Long Text of the issue in the below Create message screen
Also provide contact details of the person who raised the issue in Long text
Enter the Error message numbers of the issue.
Provide the unique file name in the Attachment box, browse and upload the file
Select send message and the will be sent to sap message
Select inbox to check the messages sent to SAP
Closing of OSS Message
Select the OSS message from inbox or sent items
Provide the appropriate details in the information box and select Request to Close message
Dear Mohan
OSS are online sap support notes. These notes are available online for solving critical problems in sap system.We may use the already existing notes or may add our own quaries.
In order to apply any OSS note, you have to be authorized by your company and be assigned an OSS ID and password.
For any SAP standard program modification, you are required to login to OSS and request for a repair program Access key.
Access the SAP Support Portal:
- Keys and Requests
-- Request license key
--- Follow the Steps 1 to 5 of the License keys for SAP Business Suite
-
Follow this step to obtain the Program Access key:
Menu Path: System -> Services -> SAP Service (Transaction code OSS1)
Login in with your OSS ID and Password
Click the Registration button
Click Register Object
Double click R/3 Value Contract
Fill in the Object Registration for Installation:
For e.g.
PGMID/Object/Name: R3TR FUGR MIGO
SAP release: 46C
Finished, click the Register button
Select the Key number and use the Copy and Paste short key to copy the Access key
You are now able to modify the SAP standard program.
Finished the modification, do remember to transport it to the production system after all the necessary testing.
If you have any concerns revert back the same
Regards
Amjath
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