"Cannot open document. Error during import. (DX0005)"

[Former Member]

We run XIr2 SP4 and are getting this error when non-administrative users run our DESKI reports. These reports use free-hand SQL and also have a universe-based data provider. I'm thinking that there is a problem importing the universe at execution time. Perhaps a permission incorrectly set for the non-administrative users - any ideas?

[hitomi_takano · Accepted solution]

Hi Jim,

I'd check "Retrieve Documents" is granted for the users first. You can check this from CMC - Business Objects Enterprise Application - Desktop Intelligence, select user or group, then click "Advanced".

Hitomi

[Former Member]

Hi Jim,

If you are getting the error message while importing Desktop Intelligence report through InfoView then try the following solution:

The error message occurs because the root directories of the Input and Output file repository servers

(FRS) do not point to the same shared network directory.

For example, two servers work in a clustered environment. A pair of Input and Output FRS was started in

one server. If the same root directory was not set for the Input FRS in both servers, it will cause some

reports stored in Input FRS on one server and the rest to be stored on the other server.

Also, only one Input FRS is active in a cluster. The other is passive for failover purposes. Reports stored

in two different Input FRS root directories are not synchronized and cannot be accessed by each other.

Attempting access these reports causes the error message to appear.

To resolve the error message

1.Start all Input and Output FRS.

2.Log on the Central Management Console (CMC) as administrator.

3.Click the FRS that needs the root directory modified.

4.Modify root directory to a shared network directory.

5.Verify that the domain account associated to the FRS has proper rights to access the network driver.

6.Restart the Input and Output FRS.

Regards,

Sarbhjeet Kaur