error:"com.businessobjects.wp.om.OMReportElement Container (Error: INF) "

[former_member212167]

When trying to open document in infoview, the following error message was showed:

com.businessobjects.wp.om.OMReportElement Container (Error: INF)

version:BOXI3.1 update version

Before the error occured, the following action was taken.

using the following command line to start the stoped server

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net start "Apache Tomcat 5.5.20"

net start "Server Intelligence Agent (host name)"

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After confirming the server was started, try to open document , then the error message was showed.

・it has happened one time

・new document can be create

・it works ok after restart the service

・no error has orrured during using command line

[Former Member]

Thanks for your reply.

We are on Unix environment and we use these commands to stop and start:

to stop cms and tomcat - /bobje/stopservers and /bobje/tomcatshutdown.sh

and

to start cms and tomcat - /bobje/startservers and /bobje/tomcatstartup.sh

[Former Member]

Did you find any resolution for this issue?

[former_member212167]

It has solved by restarting the server.

[Former Member]

Hi Emily

Please let us know , how you have resolved this issue, could you tell me the step , we are also facing the same error , could not getting any resloution

Ajay

[former_member212167]

It is resolved by restarting SIA and Tomcat,you can have a try,if still cannot, how about restart the OS?

[Former Member]

restarting server or the app is always the solution but what is causing this issue is a mystery. If we know whats causing this issue and how it can be prevented is a solution and not restarting the app or OS all the time.