SMTP ERROR :Internal error: CL_SMTP_RESPONSE ESMTP

[Former Member]

Hello Guru's,

I have configured smtp to make use of mail service from sap . only outbound service.

after configuring all the settings when i attempt to send mail , recieving error message.

Error message:

Internal error: CL_SMTP_RESPONSE ESMTP error code is not
> known. 530 530 5.7.0 Must issue a STARTTLS command first.6sm.

On seeing thread :

i enquired our smtp provider with this error message as mentioned in the above thread.

but the reply was

 every thing is working fine , check your configuration.

i tried again but getting the same error.

Kindly help me to sort out this problem , i have to make it ASAP.

thanks is advance..

Regards

Arun.

[praveen_kumar267]

Thanks Bala,

my problem got resolved..i created smtp server in my domain then email gone successfully.

[praveen_kumar267]

Hi Bala,

Thanks for your prompt reply..

All the point 1,2,3,4 is ok only doubt full is smtp parameter value. I am sharing screenshot.

[Former Member]

Hi,

Please follow the the below link it will help you to resolve your issue.

http://help.sap.com/saphelp_nw04/helpdata/en/af/73563c1e734f0fe10000000a114084/content.htm

Regards

Bala

[praveen_kumar267]

Hi,

I am also trying to configure smtp in sap but same error found. my smtp is also hosted at google apps.

any solutions????

[Former Member]

Hi,

Please do the below checks for SMTP configuration.

1.scot -domain name needs to be add.

2.makesure you have activated smtp services from SMICM tcode press ctrl+f1.

3.node should be active by selecting * for node in tocde scot.

4.makesure your user id should have email address in su01 tcode settings.

5.check the SMTP parameters are available in rz10 instance peofile.

6.Realease the mails from sost tocde.

Regards

Bala

[Former Member]

Hi,

Please check you have assigned the domain name in the SCOT SETTING. This should help you to resolve the problem. Setting will be available in Scot -> Settings-> Default domain

Regards

D.Mukunthan

[Former Member]

Hi Arun,

Did you say you were using email on Google Apps, and are integrating this with SAP? SAP CRM? I'd like to connect with you if this is the case. Thank you very much.

Take care,

Kim

[former_member187565]

Hi Arun,

Look like you did not configured the SMTP correctly. To configure the SMTP follow the below SAP Note 455140 - Configuration of e-mail, fax, paging or SMS using SMTP.Also check Note 552616 - FAQ: SAPoffice - Sending to external recipients

Note 402907 - SAPconnect: Sending via ESMTP terminates with a dump

Note 751332 - Error sending mails with several recipients

Regards,

Rafikul

[Former Member]

hi Rafikul,

Thanks for your reply.

I checked all the parameters according to sapnotes you specified. All are corrected to the specified need. but still i am getting the same error.

any other way to trace out where actually it fails to send mail.

kindly help...

Regards

Arun.

[Former Member]

Hi ,

This problem is from SMTP Server , Contact to SMTP engineer and show this error

He/she will easly understand

check out note 629966, and also note 1098108--

RFC 2487: SMTP Service Extension for Secure SMTP over TLS

ESMTP plugin does not support the Enhancement.

The affected versions are from 61 to 62,

So patch upgrade may be the best solution.

Thanks..

Mohit

Edited by: mohit gupta on Sep 10, 2009 10:58 AM

[Former Member]

hi mohit,

This problem is from SMTP Server , Contact to SMTP engineer and show this error
He/she will easly understand

i said the error to smtp provider, he replied that no error in the connection.and asking me to change the configuration.

ok any ways for gmail also the same error i get when tring to mail.

ans also tried wiith hotmail , getting the same error.

The affected versions are from 61 to 62,
So patch upgrade may be the best solution.

current kernel patch is 159 and sap- basis is 700 level 18.

i think patch upgrade is not needed.

any other ways to solve... kindly help.

Regards

Arun

[Former Member]

Hi ,

Here its nothing to do with SAP application configuration part.It seems to be core issue of SMTP coding.Found couple of notes for this issue .May be this can help or guide ::

perhaps a simpler approach.

Tools>Account Settings>Outgoing Server (SMTP)>smtp.gmail.com>Edit>TLS if available

In most of the incidences that I have come across or been asked about this will correct the error.

had that problem, the matter was about my antivirus, it blocks my output. I configured it and it works.
(Try turn antivirus off for simple test).

Here something to do with coding .SMTP guys need to add these lines in there code ::

mail.smtp.starttls.enable=true

mail.smtp.starttls.required=true

Please check with them.

Thanks..

Mohit

Edited by: mohit gupta on Sep 10, 2009 11:43 AM

[Former Member]

Hi Mohit,

i couldnt make it up with your solution.

Tools>Account Settings>Outgoing Server (SMTP)>smtp.gmail.com>Edit>TLS if available

.

where it is , how to proceed..

and also you specified about coding , where to code actually , i mean parameters or any program to be generated....

kindly specify clearly so that i can work on it...

Thanks

Regards

Arun

[Former Member]

Hi ,

These settings are nothing to do with SAP application .

These need to be checked at your SMTP or exchecnge server as many google links points towards it.

Thanks..

Mohit

[Former Member]

hi mohit,

On referring the Note 099965, internet mail service gateway has to be configured.

I couldnt able to view the program for sending mail and recieving mail i.e

Mlunxsnd, Mlsomail and Mlsomadm

.

i searched for the program , but i couldnt find in the SYS/exe/run?

I am using Ecc6.0 web AS 700. Both on HP-UX and Solman on WINDOWS NT.

kindly help me to trace the program .

or where the program Mlunxsnd, Mlsomail and Mlsomadm will be available.

so that i can extract and work on it...

Kindly help....

Regards

Arun

[Former Member]

Hi Arun just let me know exactly what you did to configure the smtp services

it will help more to resolve your problem

Shefali

[Former Member]

hi Shefali,

Thanks and config details is

Mail service configuration...

planned to config only for outbound mail...

so parameters

icm/server_port_2    =   PROT=SMTP,PORT=0,TIMEOUT=180
is/SMTP/virt_host_0  =   *:*;

status of SICF:

sapconnect is active.

SAP connect through SCOT.

we have mail service from google.

Default domain : companyname.com

Node : SMTP :

selected node is use.

Mail Host smtp.gmail.com

Mail Port 25

under supported address type selected internet and given address as "*".

.

routing test done everything is ok..

when i attempt to send mail i recieve error.

Internal error: CL_SMTP_RESPONSE ESMTP error code is not
<div class=&quot;jive-quote&quot;>known. 530 530 5.7.0 Must issue a STARTTLS command first.6sm.

regards

Arun

[JPReyes]

So you're not using an SMTP Server inside your domain?....

Regards

Juan

[Former Member]

No not like that ...

i tried by changing the domain according to the smtp server:

default domain : smtp.gmail.com

coz we have mail on google apps.

but still getting error...

regards

Arun

[JPReyes]

SMTP Server should be located inside the companies domain. SAP connects to the SMTP server using a relay agent so no authentication is required. Now, If your SMTP server is not located in the same domain as your company then authentication is required and so far (As far as I read, and I did a lot) SAP does not seem to support smtp authentication via SCOT.

The only case i found some sort of support for SMTP servers with authentication is on Note 1328708 - Supporting e-mail notification service witch is related to SAP BPC

Hope that helps

Regards

Juan

[Former Member]

juan,

is there any other way to config mail service, or the error can be solved by SMTP provider(google).

if i post the error to smtp provider , will it be understandable or any configuration method from our side to ask them to configure...

i.e to authenticate in the SMTP server.

conclude , so i have to take this issue to management to close.

any idea...

Regards

Arun.

[JPReyes]

is there any other way to config mail service, or the error can be solved by SMTP provider(google).

not as far as I know, SMTP provider can't do anything for you as they provide a well defined service. I will probably open an OSS message and ask SAP whats the situation with this.

so i have to take this issue to management to close

You'll need to check if theres any SMTP servers installed in within your company domain that you can put your hands on. I will wait for SAP confirmation via OSS (if I'm right).

Regards

Juan

[Former Member]

juan,

ok fine..........Thanks

shall i post the error to sap oss or wait for your reply .........

Regards

Arun

[Former Member]

Hi Arun, did you ever manage to send the mail from SAP using smtp.gmail.com?