Session is Closed error in BOXI 3.1 SP2

[Former Member]

We have a user who is attempting to run a report in Infoview. When they try to run the report an error message appears.

Session is Closed Error: INF . Checked the user access, they have view on demand access. Appear to have proper access to refresh, export, etc for webi reports.

Has anyone gotten this error and found a way to resolve it?

[Former Member]

The group the user was in need to be given access to the Web Intellingence application. Went into CMC under applications, selected the Web Intelligence and added the group with the proper security. This resolved the issues.

[Former Member]

Sure this issue of only security rights.

[Former Member]

last time I face this one but suddenly disappear during testing, now we once again face this issue. As all users are member of group 'EveryOne' if we add any user membership to administrator group / master group this error resolved for this user.but that is not proper solutions, so far i m unable to find the rights which is lacking to all user for these report which are available in each user infoview and causing these errors while viewing.

While viewing Desktop Intelligence reports

http://yfrog.com/mjdeskirightsp

Open Document: Cannot open document (Error: INF )

While viewing Web Intelligence reports

http://yfrog.com/0cwebirightsp

Open Document: Session is closed (Error: INF )

[Former Member]

Another one to look out for is that the group/user has access to the universe the report is using as well!