Internal error while printing

[Former Member]

Hello,

One of my clients pc was formatted yesterday. I installed sap and other pre requisites on the pc and sap is working fine. When the user tries to preview any document, he gets internal error. Also, when he tries to export to pdf, he gets the same error.

This is happening only on this particular pc. Please help.

thanks,

Agranshu

[former_member186095]

Hi,

what is the error message ? I said so because if we know the error message, there will be a precise solution.

let me guess. If you've got Error (-101) encountered when trying to print,here is the solution:

Symptom
When executing the 'Print Preview' function, or when you try to print, "Error (-101) encountered" error message appears.
Other terms
Printer settings, terminal, printer, -101, 101, SAP Business One, Default Printer, Printer Error, PLD, Layout, Printing Error
Reason and Prerequisites
This error occurs if
no printer is installed on the Workstation
no default printer set in Windows
printer installation is corrupt
Solution
Even if you only want to Preview a Document or Report, a Default Printer
needs to be assigned!
Please ensure that Business One can recognise a Default Printer in
the System.

let me know if problem not solved.

JimM

[bhavank_gajjar]

Hi..

got particular PLD Layout Designer>Edit Layout>Document Properties-->Paper Format Tab under that Select Printer as Default

or any other which is connected to client machine

Regards,

Bhavank

[Former Member]

Hi Agranshu,

Sachin is right. This internal error is usually related to printer setting. No default printer available.

Thanks,

Gordon

[Former Member]

Hi Agranshu.......

I guess printer has not been installed properly as its not getting printer services properly ON.

Go to Services and Restart all the services related to prints.

Also check the MS Office Properly installed or not.....

Regards,

Rahul

[former_member1269712]

Hi Agranshu,

Check printer settings on that machine might be there is no set as default printer this error coming due to that only.

Thanks

Sachin