system restarted with messages "Error adding a request to the dispatcher ""

[Former Member]

Hi,

Today ECC system restarted. The following error messages were found in SM21

" Error adding a request to the dispatcher queue ( UP2)

Request (type UP2) cannot be processed "

I cheched Queue information for this system by navigating to Goto-->Server name --> information -->Queue information

NOWP 0 21 2,000 25,181,608 25,181,608

DIA 0 13 2,000 3,384,734 3,384,734

UPD 0 29 2,000 185,673 185,673

ENQ 0 69 2,000 18,928,082 18,928,082

BTC 0 0 2,000 0 0

SPO 0 3 2,000 5,539 5,539

UP2 0 2,000 2,000 107,232 107,232

This is the first time a error of this kind is noticed. Can some tell me what could be the root cause and how to fix this issue?

Regards,

Chaitanya.

[Former Member]

Hello,

The Thread seems unanswered.

Hope  everyone would have seen the note 1898302 - The V2 update process cannot proceed with error 'Error adding a request to the dispatcher ...

Thanks,
Arun

[Former Member]

Hi Mercedes,

2000 are the max. number of request. However, the requests that are waiting are 29. Please correct me if I m wrong. Can you tell me how to check the application that is generating these request in SM13?

Also, System got restarted during this time frame. Is this normal behaviour. How to fix this issue? Please advise

Thanks,

Chaitanya.

[mercedes_fernandez]

hello,

in the UPD queue you see:

UP2 0 2,000 2,000 107,232 107,232

indicating that in a moment there were 2000 records in the dispatcher queue.

In SM13 you recognize the records which update V2 are not procesed yet, they have the status "V1 processed".

Are the UP2 work processes occupied?

kind regards,

Mercedes

[mercedes_fernandez]

Hello Chaitanya.

as you see in the dispatcher queue, there are already 2000 UP2 requests waiting in the queue, that's the reason for that message in the system log (no more requests could be added to the dispatcher queue)

If you check SM13 you'd be able to see which application generates so many UP2 requests.

In SM50, are the UP2 work processes processing those requests?

kind regards,

Mercedes