Error when tried to start the system. Windows could not start the SAPSRM_00

[joo_migueldimas]

Hello,

Operation System: Windows Server 2008 Standard (R2) X64 with SP1

Database: MS SQL Server 2008 (R2) CU1 X64

I´m facing with a strange problem... After I finished the installation of SAP SRM 7.0 / NW 7.01 I performed a kernel upgrade to the last level (94). After this I started the system without any problem... but after that, I stopped again the system and I did a restart to the operation system... after this when I tried to start the system, in SAPMMC, I noticed that there was no system... so I checked the sap services and I saw the SAPSRM_00 service with status stopped, when I tried to started this sap service a message error open which show the following error:

Windows could not start the SAPSRM_00 service on Local Computer
Error 14001: The application has failed to start because its side-by-side
configuration is incorrect. Please see the application event log or use the
command-line sxstrace.exe tool for more detail

I searched for the error and I found this two notes 1375494 and 1402510.

In note 1375494, I already installed vcredist_x64.exe (Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB973552)). But even that, the error remained!

So, I open the second sap note 1402510, I performed that solution and in fact when I ran this command > findstr assemblyIdentity sapstartsrv.exe the output show me the following message:

<assemblyIdentity type="win32" name="Microsoft.VC80.CRT" version="8.0.50727.4053" processorArchitecture="amd64" publicKeyToken="1fc8b3b9a1e18e3b"></assemblyIdentity>
      <assemblyIdentity type="win32" name="Microsoft.VC80.MFC" version="8.0.50727.4053" processorArchitecture=
"amd64" publicKeyToken="1fc8b3b9a1e18e3b"></assemblyIdentity>

Then I did what is said in point 2. Open the Windows explorer I look for folders with CRT in their name and I didn´t found the expected folder which is amd64_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053!!

In the final of this sap note say... "If this folder does not exist, the required runtime is not installed and you have to download it from the Microsoft Web site."

Which site? Where can I find these folders that doesn´t exist in my operation system? Can you help me please!??

Best regards,

João Dimas - Portugal

[markus_doehr2 · Accepted solution]

> In note 1375494, I already installed vcredist_x64.exe (Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB973552)). But even that, the error remained!

This is the wrong patch - you need the patch for the Runtime 2005, not for 2008.

Those kernels were build with Visual Studio 2005 and hence you need that runtime.

Markus

[joo_migueldimas · Accepted solution]

Hello Markus Doehr,

Thank you very much, in fact even if we have a SQL Server database with version 2008 the patch is the same of SQL Server 2005 - Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package (KB973544),

Once again, thank you Markus

Kind regards,

João Dimas - Portugal