BO PCM: 80004002 no such interface supported

[Former Member]

Hello All!

I developed a model in BO Profitability and cost management Model builder and sometimes I have an error 80004002 no such interface supported. But sometimes the system works correctly. Do you know anything about this error?

Configuration:

vmware 7.1.4

MS SQL SERVER 2008 R2

Windows Version: 5.2 (Build 3790) - Win 2003 Server

Windows Patch: Service Pack 2

Builder Version: Version 7.5.12 Build 2818)

PCM Username:

PCM Model:

PCM Server:

PCM Model Server:

Error Code: 80004002

[Former Member]

Thank you, Jeffrey!

You are right, I should read SAP Notes.

[Jeffrey_Holdema]

See the flowchart attached to SAP Note [1352504|http://service.sap.com/sap/support/notes/1352504] which covers several possible causes of this error.

Also...there are about 15 other SAP notes that mention this error. Please check for Notes yourself before posting here. For example:

According to SAP Note [1351124|http://service.sap.com/sap/support/notes/1351124] it says:

Cause

The EPM/PCM system is installed to use the SOCKETS protocol; however the client workstation is unable to contact the primary applications server because it has multiple network adaptors and their binding order is wrong.

Resolution

On the client workstation change the binding order of TCP/IP on the network cards so that the network card that has the connection to the PCM systems is the first in the list. The binding order can be changed in u201CNetwork Connectionsu201D as follows: [see note for further explanation]

___________________

According to SAP Note [1514751|http://service.sap.com/sap/support/notes/1514751] it says:

Reproducing the Issue

There are no specific steps to force this condition to occur other than using the PCM system for several days without restarting the system or any of its services.

Cause

There is a memory leak in the PCM TransportService which causes PCMMainIPS.exe and PCMModelIPS.exe to consume more and more memory until these services fail causing the error message.

Resolution

Upgrade to PCM v7.5 SP10.

As I believe you are indicating you are on PCM v7.5 SP12 - please report the issue to SAP Support by creating a message on the Service Marketplace if neither of above resolves the issue. In the meantime, you may be able to stop and restart all the PCM services to work around the issue.

Best regards,

[Jeffrey Holdeman|http://wiki.sdn.sap.com/wiki/display/profile/Jeffrey+Holdeman]

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