SOST - Cannot process message in SAP System Message no. XS817

[Former Member]

Hello Experts ,

We are having a GRC box where auto e-mails are being processed via INT adresses. Have followed SMTP config guide and configured everything . but still the messages are being resulted into error : Message XS817 is as follows :

Cannot process message in SAP System

Message no. XS817

Diagnosis

Processing could not be continued due to a technical or configuration error in the SAP system.

System Response

Processing was terminated.

Procedure

Processing was terminated in the SAP system. The reason is given in the details below:

Error during generation of MIME document

****************

TRACE : messages in error :

0067 SX_GET_SMTP_SENDER_ADDRESS G Sender address for communication method INT not found

0380 MIME_MESSAGE_GENERATE G Error when generating MIME flow

0382 MIME_MESSAGE_GENERATE G Required 'From' header is initial

0167 SO_OBJECT_MIME_GET G Error during MIME Generation

0777 UPDATE_SOSC G Cannot process message in SAP System

Sender is a batch user WF-BATCH with SAP_ALL and new

Could anyone tell what have I missed ,

I could not find any SNOTE as well .

Reg,

Anthony

[spalc]

just adding this: make sure you have smtp protocol configured in SMICM / services

[Former Member · Accepted solution]

Dear Anthony,

Please have a look at note 487754 the problem could be due to following :

1. Default domain not set

2. Default code page not set (only with multi-codepage systems)

3. Code page not suitable for sending mail

4. COMMIT WORK is missing (programming error)

5. Workplace plug-in is missing

deactivate and activate the smtp node and re-try

Best Regards,

Vishal Padiyar

[spalc · Accepted solution]

just adding this: make sure you have smtp protocol configured in SMICM / services

[rajesh_kumar71]

Hi Anthony,

1.Check the job : SAPCONNECT INT SEND was scheduled and it runs every 10 minutes

2.Txn: SCOT ->SMTP settings ->General information->tick the check box Node in use

3.Txn: SCOT ->SMTP settings ->SMTP connection <mail host name > example: it should be the exchange (mail) server name

4.Txn:SCOT->SMTP settings -> SMTP connection<mail port> example it should be the SMTP port number

5.Check the supported address areas and maintain them ->double click SMTP in txn SCOT then check the supported addres areas.

6.If you are using LDAP connectors then maintain those details in transaction LDAP

regards,

S.Rajeshkumar

[JPReyes]

That could potentially be related to the domain not been populated on SCOT -> Settings -> Default domain

Regards

Juan

[Former Member]

Hello Juan,

Indeed the default domain was not populated SCOT -> Settings -> Default domain

, and I entered it and clicked on check button, but nothing happens , its still the same.

Reg,

Anthony

[JPReyes]

Is the rest of the config done?, is the SMTP node enabled?...

I recommend you to follow SAP Note 455140.

Regards

Juan

[Former Member]

The SMTP node is enabled , while testing the route in SCOT , I am encountering following red message :

Step 1: Check entered addresses

Checking/converting following address: Type=, Address=

Address invalid

Address invalid

Message no. XS007

Diagnosis

The address specified is invalid or initial (address value , address type ).

System Response

The action was canceled.

Additional information (if available):

Address is initial

Procedure

Enter a correct address that is suitable for address type

[JPReyes]

Ok, 2 things...

1st. Make sure that the e-mail address of the user sending the mail is populater in the user master data in SU01

2nd. Make sure that the IP Address of your SAP system is populated on the Relay Agent of your SMTP Server

Regards

Juan

[Muniyappan]

it works for me.. Thank you.