on 02-08-2012 6:16 AM
Hi,
I have a requirement to create the notification priority types as mentioned
1. Z1 u2013 1 day
2. Z2-5 days
3. Z3-15 days
This notification types to is to be strict to the above.
Once the date is over this a notification to raised to concern dept.
How set the above scenario in sap pm in spro settings.
Please guide me.
asrao
MAke the following settings-
SPRO>PM & CS>MAint & service processing>MAint & service notification>notification processing> Response time monitoring>Define Priorities
-
>Define Response Monitoring
Read th documents while config- its self explanatory
Shakti
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Hi,
Are Z1, Z2, Z3 notification types?
Whether you want to create a priority type with 1D, 5D, & 15D priorities or what?
Kindly clarify your requirement?
Sundar
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Hi,
First make the SPRO settings as per your Requirement
Path :
SPRO>PM & CS>MAint & service processing>MAint & service notification>notification processing> Response time monitoring>Define Priorities-
-->Define Response Monitoring
Details :
Specifying a Priority
Use By assigning a priority to a notification, you can specify the importance and urgency of the
notification.
Prerequisites
You have defined priorities in Customizing for the Plant Maintenance and Customer Service
application components. You can define an interval for performing the notification for each
priority.
For example, priority 1 can mean: Execution is to start 2 hours after creating the
notification and is to be finished within 2 days.
Procedure
1. Call up the notification in create or change mode.
2. Enter the required priority on the tabstrip Notification in the field Priority and choose
Continue.
The system calculates the required start and end of the maintenance notification in the
background based on the definition of the priority, and enters these dates in the relevant
fields.
If you want to see the newly-calculated dates, call up the scheduling overview by
choosing Goto u2192 Schedule overview.
When you release the notification, the system also calculates the dates for the tasks.
This is done on the basis of the factory calendar. The dates for the tasks are displayed
on the tabstrip Tasks.
3. Save the data.
Monitoring of Response Time
Use You can monitor the different processing phases for your service notifications and tasks using the
function Monitor in the list editing function. In the monitor, you can assess the notifications and
tasks using the following criteria:
u2022 Planned start not yet reached
These tasks are marked in green.
u2022 Planned end of processing not yet reached, but start date is in the past
These tasks are marked in yellow.
u2022 Planned end of processing exceeded
These tasks are marked in red.
From this list, you can call up:
u2022 The notification header from the notification
u2022 The task overview from the task
Features
Updating the Task Status
On the task detail screen, you can assign a status to the task manually (for example, released,
completed) and then update the monitor. Alternatively, you can specify a time interval in
Customizing, after which the monitor is automatically updated.
Sorting the List Display
You can define the fields that should appear in the list. You can sort the list according to the
entries in one of the displayed columns (for example, to see the notifications in the list sorted by
entry date or reference object).
Please refer the link for more clarity to trigger a work flow for Notification based on priority/reponse time
http://help.sap.com/printdocu/core/print46c/en/data/pdf/CACAN/CACAN.pdf
Regards
Prakash
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