Enable CEBP for Sales Professional

[Former Member]

Hello All,

Can anyone guide me on enabling the CEBP funcationality for a SALESPRO or UTIL_SALES business Roles.

I maintained the following at business role function profiles:

CONTACTCENTER - Comm. Management Software

CMS_ROLE - Communication Channel Enabled

CONTEXTAREA - Context Area

WBAR - Toolbar

But i am still unable to get the CTI toolbar for the above roles (Salespro and Util_sales)

Thanks,

Kiran

[VishnAndr · Accepted solution]

Hello, Kiran.

To enable CEBP for a role you need:

1. Assign following function profiles to this business role:

- CMS_ROLE

- CONTEXTAREA

- CRMUI_MPLAYOUT

- WBAR

There should be defaul profiles for all of these regarding CEBP with name CMS_ROLE.

2. Assign function profile CONTACTCENTER with the appropriate value according to your system.

3. Change

- Role Config Key

- Layout Profile

- Technical Profile

of this business role to default value for CEBP role as CMS_ROLE.

Try default configuration. Later you can adjust all these profiles accordingly.

Hope this will help you.

[Former Member · Accepted solution]

Thanks Andrei, This helped and working as expected.