on 03-19-2012 10:44 AM
Hi Experts,
We have facing the issue on service desk configuration at the stage of service team assignment and determination.
Could you please help me regarding this issue, that would be more helpful for me.
Thanks for all of them
Finally i resolved my problem by using BRFplus document
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Hi Shankar,
What is the issue you are facing?
Please refer the below blog.. its nice and it may give you some insight...
http://scn.sap.com/people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go
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Please refer the below blog which explains step by step details to configure auto determination of support teams.
http://scn.sap.com/people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go
Hi,
Have you gone through the setup guide available at SMP?
Rgds
Vivek
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Hi, Former Member.
For your issue this document will be very helpful:ttps://websmp201.sap-ag.de/~sapidb/011000358700000514762011E.PDF
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Hi,
Please check:
1. actions SMIN_STD_FIND_TEAM_SEND_EMAIL,
SMIN_STD_FIND_PARTNER_FDT:
Automativally finds support team based on a rule framework (PFAC or
BRF+) and sends an e-Mail to the Support Team, if found.
2. action SMIN_STD_MAIL
Sends e-Mail to reporter of message, but this action needs to be
triggered manually.
3. action SMIN_STD_MAIL_PROCESSOR
Sends e-Mail to processor of message, but this action needs to be
triggered manually.
4. action SMIN_STD_MAIL_WATCHLIST
Automatically sends an e-Mail to the users which have the message in
their watchlist in case there is a text change in the message.
Service Desk Confug Guide:
Please goto:
http://wiki.sdn.sap.com/wiki/display/SAPITSM/Configuration+and+Administ
ration+of+ITSM
(all in one line)
And select Configuration Guide - Application Incident Management
Thanks
regards
Vikram
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