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Upgrade STARTUP program error

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Former Member

on ‎04-04-2012 2:03 PM

0 Kudos

Hello,

I am upgrading from SAP ECC 5.0 to SAP ECC 6.0 with EHP5. After preprocessing phase I stopped SAP and upgrade tool for backup. Later when I try to start SAP Upgrade tool I get the following issue:

> ./STARTUP

** Checking username "sidadm" for compliance...

[Info]: *************************

[Info]: Starting Server

[Info]: Reading server configuration.

[Info]: Reading service configuration DSUService.

[Info]: Configuring LogManager ...

[Info]: *************************************************

[Info]: Starting SL Controller listening on port 4241 ...

[Info]: Starting StorageService ...

[Info]: Initializing SecurityManager ...

[Info]: Server certificate fingerprint is AB 1B 79 CD E4 CB 06 E5 57 2D 04 5B 76 14 47 6B

[Info]: Configuring HTTPManager ...

[Info]: Starting WebstartService ...

[Info]: Starting RoleService ...

[Info]: AlertService switched off.

[Info]: Starting NotesService ...

[Info]: Starting ProcessService ...

[Info]: Starting MIDService ...

[Info]: Starting FileService ...

[Info]: LogService switched off.

[Info]: Starting MailService ...

[Info]: Starting services ...

[Info]: Starting service "DSUService" ...

[Error]: java.lang.NullPointerException:

[Error]: java.lang.NullPointerException:

[Error]: Start of "DSUService" failed.

[Fatal]: Error during controller startup.

[Fatal]: SL Controller exiting.

This is not the case in previous upgrades (i.e.) for sandbox or development system. I tried to start with jce policy file (which is no more supported as mentioned in SAP note 1299009) which did not helped. Please suggest

Regards,

Anand

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Accepted Solutions (1)

Accepted Solutions (1)

Former Member
‎04-08-2012 8:41 AM
0 Kudos

Hello All,

Issue fixed after moving/renaming the following files:

/usr/sap/SID/upg/sdt/data/.sdt_keystore

/usr/sap/SID/upg/sdt/data/.sdt_storage

Files created again after restarting the upgrade

Regards,

Anand

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premsukh_bishnoi
Contributor
‎06-17-2014 1:34 PM
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Hi,

1792305 - Software Update Manager hangs with blank GUI

Regards, Prem

Answers (4)

Answers (4)

former_member1015
Explorer
‎05-20-2016 5:13 PM
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Many Thanks Anand , your solution worked

Cheers

Pavan

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Former Member
‎09-16-2015 10:58 AM
0 Kudos

Hello,

I'm facing a similar problem. I tried to start the SUM on our SolMan but I get the following error message:

> ./STARTUP

*** Checking if C++ runtime is installed ...

*** Starting from /SUM/SUM/sdt...

** Checking username "dsmadm" for compliance...

[Info]: *************************

[Info]: Starting Server

[Info]: Reading server configuration.

[Info]: Reading service configuration UseCaseService.

[Info]: Configuring LogManager ...

[Info]: *************************************************

[Info]: Starting SL Controller listening on port 4241 ...

[Info]: Starting StorageService ...

[Info]: Initializing SecurityManager ...

[Info]: Server certificate fingerprint is FC 8D C7 DF 13 A6 CF DF 6E 7E D8 48 DF F8 34 4E

[Info]: Configuring HTTPManager ...

[Info]: Starting WebstartService ...

[Info]: Starting RoleService ...

[Info]: Starting AlertService ...

[Info]: Starting NotesService ...

[Info]: Starting ProcessService ...

[Info]: Starting MIDService ...

[Info]: Starting FileService ...

[Info]: LogService switched off.

[Info]: Starting MailService ...

[Info]: Starting services ...

[Info]: Starting service "UseCaseService" ...

[Info]: Starting MIDService ...

[Error]: Start of "UseCaseService" failed.

[Error]: java.lang.NullPointerException: null

[Error]: java.lang.NullPointerException: null

[Fatal]: Error during controller startup.

[Fatal]: SL Controller exiting.

I can not really find a solution eather on google or on sap support. I also do not have the mentined directories/files to delete/rename and to start the SUM again.

Can some one please give me a suggestion to solve the problem?

Kind regards!

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Former Member
‎09-23-2015 1:42 PM
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Solved!

Former Member
‎04-05-2012 6:51 PM
0 Kudos

Hi Anand,

What is the location of UPG directory.

from where ur starting startup again .... is it from upg directory or .. from master file locaiton ...

NG

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nicholas_chang
Active Contributor
‎04-05-2012 5:10 AM
0 Kudos

Hi Anand,

Could you please paste the SDT*.log and serv*.trc.


Also, perhaps you can try to start using ./STARTUP jce_policy_zip=  and see how it goes.

Cheers,

Nicholas Chang

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Former Member
‎04-05-2012 6:25 AM
0 Kudos

Hello Nicholas,

Thanks for the reply and the log files are as follows:

SDTServer.log

[Info  ]: *************************************************
[Info  ]: Starting SL Controller listening on port 4241 ...
[Info  ]: Starting StorageService ...
[Info  ]: Initializing SecurityManager ...
[Info  ]: Server certificate fingerprint is AB 1B 79 CD E4 CB 06 E5 57 2D 04 5B 76 14 47 6B
[Info  ]: Configuring HTTPManager ...
[Info  ]: Starting WebstartService ...
[Info  ]: Starting RoleService ...
[Info  ]: AlertService switched off.
[Info  ]: Starting NotesService ...
[Info  ]: Starting ProcessService ...
[Info  ]: Starting MIDService ...
[Info  ]: Starting FileService ...
[Info  ]: LogService switched off.
[Info  ]: Starting MailService ...
[Info  ]: Starting services ...
[Info  ]: Starting service "DSUService" ...
[Error ]: java.lang.NullPointerException:
[Error ]: java.lang.NullPointerException:
[Error ]: Start of "DSUService" failed.
[Fatal ]: Error during controller startup.
[Fatal ]: SL Controller exiting.

server.trc:

Apr 5, 2012 4:53:30 AM [Error]:                  com.sap.sdt.server.core.admin.SDTServerAdmin.startServices(SDTServerAdmin.java:993) [Thread[main,5,main]]: java.lang.Nu
llPointerException:
Apr 5, 2012 4:53:31 AM [Error]:                  com.sap.sdt.server.core.admin.SDTServerAdmin.startServices(SDTServerAdmin.java:993) [Thread[main,5,main]]: java.lang.Nu
llPointerException:
Apr 5, 2012 4:53:31 AM [Error]:                                                         com.sap.sdt.server.core.admin.SDTServerAdmin [Thread[main,5,main]]: java.lang.Nu
llPointerException:
        at com.sap.sdt.server.corext.ws.WebstartManager.createResourcesElem(WebstartManager.java:242)
        at com.sap.sdt.server.corext.ws.WebstartManager.createRootElem(WebstartManager.java:152)
        at com.sap.sdt.server.corext.ws.WebstartManager.createJnlpFile(WebstartManager.java:123)
        at com.sap.sdt.server.corext.ws.WebstartManager.init(WebstartManager.java:80)
        at com.sap.sdt.server.core.services.GuiService.initWebstartManager(GuiService.java:477)
        at com.sap.sdt.server.core.services.GuiService.init(GuiService.java:336)
        at com.sap.sdt.exec.SDTExecutionService.init(SDTExecutionService.java:692)
        at com.sap.sdt.dsu.service.DSUService.init(DSUService.java:573)
        at com.sap.sdt.server.core.services.Service.start(Service.java:85)
        at com.sap.sdt.server.core.admin.SDTServerAdmin.startServices(SDTServerAdmin.java:977)
        at com.sap.sdt.server.core.admin.SDTServerAdmin.start(SDTServerAdmin.java:324)
        at com.sap.sdt.server.core.admin.SDTServerAdmin.runServer(SDTServerAdmin.java:702)
        at com.sap.sdt.server.core.admin.SDTServerAdmin.start(SDTServerAdmin.java:175)
        at com.sap.sdt.server.core.admin.SDTServerAdmin.main(SDTServerAdmin.java:121)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at com.sap.sdt.bootstrap.BootStrap.start(BootStrap.java:166)
        at com.sap.sdt.bootstrap.Startup.start(Startup.java:138)
        at com.sap.sdt.bootstrap.Startup.main(Startup.java:353)
  Apr 5, 2012 4:53:31 AM [Error]:                  com.sap.sdt.server.core.admin.SDTServerAdmin.startServices(SDTServerAdmin.java:994) [Thread[main,5,main]]: Start of "DSUService" failed.
Apr 5, 2012 4:53:31 AM [Fatal]:                  com.sap.sdt.server.core.admin.SDTServerAdmin.startServices(SDTServerAdmin.java:996) [Thread[main,5,main]]: Error during controller startup.
Apr 5, 2012 4:53:31 AM [Fatal]:                  com.sap.sdt.server.core.admin.SDTServerAdmin.startServices(SDTServerAdmin.java:997) [Thread[main,5,main]]: SLController exiting.

Also tried starting with JCE file and error is as follows:

 STARTUP "jce_policy_zip=JCEPolicyfile.zip"
** Checking username "sidadm" for compliance...
Apr 5, 2012 5:05:36 AM [Info]: *************************
Apr 5, 2012 5:05:36 AM [Info]: Starting Server
Apr 5, 2012 5:05:36 AM [Info]: Reading server configuration.
Apr 5, 2012 5:05:40 AM [Error]: The parameter jce_policy_zip in externally supplied configuration is invalid.
Apr 5, 2012 5:05:40 AM [Fatal]: Error during controller startup.
Apr 5, 2012 5:05:40 AM [Fatal]: SL Controller exiting.

The policy zip file is downloaded as mentioned in the SAP note 1238121 but still no help. Please suggest

Regards,

Anand


nicholas_chang
Active Contributor
‎04-05-2012 6:39 AM
0 Kudos

Hi Anand,

Perhaps you can try STARTUP "jce_policy_zip=/pathtoyourJCE/JCEPolicyfile.zip"

give it a try as i dont think this is necessary. Besides that, could you please ensure previous DSUservice is not running/

Former Member
‎04-05-2012 6:47 AM
0 Kudos

Hello Nicholas,

Tried starting with the full jce_policy path but no help. Also the server itself was restarted after backup and hence no DSU service is running which I have checked

Regards,

Anand

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